Jyoti
Office Assitant, Multipurpose Work
Gopeshwar
Summary
To work with an organizations offering a responsible, challenging and creative work profile, a conductive work culture and continuous learning environment where i can enhance my knowledge.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Receptionist
CMI Hospital
06.2010 - 08.2013
- Three Year worked, Recepetionist and Front office work
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Receptionist
Grand Notting Hills Hotel & Resort
05.2014 - 06.2015
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Admissions Counselor
Veer Public School
07.2015 - 03.2020
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Reviewed admissions applications and evaluated student credentials.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
Bank Sakhi
National Rural Livelihood Mission
08.2023 - Current
- Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Mentored junior agents on best practices within the industry, contributing to a cohesive team environment focused on delivering superior service to our clientele.
- Improved office efficiency by implementing new technologies and software solutions specifically designed for bail bond agencies.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
- Answered all customer inquiries.
- Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
Education
High School - Hindi English Science Home Scinence Social Science
GIC Parkandi
Rudraprayag05.2003
Hindi English Civics Economics Geography
GIC Ratura
Rudraprayag 05.2005
Bachelor of Arts - English Literature Hindi Political Science
H.N.B Garhwal University
Srinagar Garhwal 04.2001 - 04.2003
Skills
16 Month Basic Computer knowledge
2Telly Erp-9
Data Entry
Telephone skills
File Management
Office Management
Scheduling
Administrative Support
Time Management
Customer and client relations
Customer/Client relations
Bookkeeping
Technical Support
Clerical Support
Staff Management
Maritalstatus
Married
Religion
Hindu
Personal Information
- Date of Birth: 11/23/87
- Gender: Female
- Nationality: Indian
Timeline
Bank Sakhi
National Rural Livelihood Mission
08.2023 - Current
Admissions Counselor
Veer Public School
07.2015 - 03.2020
Receptionist
Grand Notting Hills Hotel & Resort
05.2014 - 06.2015
Receptionist
CMI Hospital
06.2010 - 08.2013
Bachelor of Arts - English Literature Hindi Political Science
H.N.B Garhwal University
04.2001 - 04.2003
High School - Hindi English Science Home Scinence Social Science
GIC Parkandi
Hindi English Civics Economics Geography
GIC Ratura
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