Strong Program & Delivery management, implementation skills that have resulted in repeated success in guiding sizeable, cross-functional teams in the design and launch of leading-edge solutions & best practices. Highly organized and detail-oriented, successfully manages projects, plans productions, and leads teams. Experienced in budget management and client engagement. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering an engaging and pleasant personality with expertise improving customer relationships. Expertise in concepts of end-to-end project planning and implementation from scope management to activity sequencing, cost estimation, risk analysis to quality management in line with international guidelines and norms. Excellent track record of spearheading service improvement programs for minimizing gaps in productivity and ensuring effectiveness in delivery. Decisive leader with aptitude for collaborating with internal & vendor executives and key stakeholders to identify business needs and develop winning solutions.