Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ranak Banerjee

Pune

Summary

Dynamic and results-driven Renewals & Account Manager with 7 years of experience in SaaS sales, cloud solutions, and digital transformation. Proven success in managing multimillion-dollar portfolios, driving recurring revenue retention, expansions, and on-time renewals, while mitigating cancellations and erosions. Skilled in contract lifecycle management, pipeline forecasting, and C-level engagement. Adept at leveraging Salesforce, Gainsight, ERP, and Sales Intelligence platforms to drive revenue growth, customer success, and strategic account planning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Renewal Sales Analyst - Existing Business

Avalara Technologies Pvt Ltd
Pune
05.2024 - Current
  • Owned and managed a $20M+ mid-market portfolio across the US, driving renewals, expansions, upsells, and cross-sells.
  • Achieved 95%+ retention rate, surpassing quarterly recurring revenue (ARR) targets through proactive renewal management.
  • Partnered with Customer Success, Finance, and Account Executives to build renewal strategies, preventing cancellations and erosions.
  • Negotiated renewal terms, SLAs, and penalties while ensuring customer satisfaction and contract compliance.
  • Conducted executive-level engagements (CFOs, VPs, CIOs) to uncover needs, align solutions, and expand cloud adoption.
  • Leveraged AI-driven insights, Salesforce, Gainsight, and 6sense for pipeline forecasting, renewal accuracy, and opportunity prioritization.
  • Oversaw and coached a team of 8 Customer Account Managers, ensuring consistent renewal execution and quota attainment.

Sr. Seller & Brand Sales Manager (US, UK & EU)

Amazon Development Centre Pvt Ltd
Pune
06.2022 - 05.2024
  • Managed a $12M+ portfolio, delivering 20%+ YoY revenue growth by acquiring and expanding enterprise accounts.
  • Consistently exceeded quota (125%+) through data-driven account planning, upsell, and cross-sell motions.
  • Led business reviews with C-suite stakeholders, aligning renewal events with business growth and digital transformation.
  • Collaborated with tech, ops, and marketing teams to deliver customer-centric, scalable solutions across global markets.

Customer Service Manager

Adventures Beyond Barriers Foundation (ABBF)
Pune
01.2019 - 04.2022
  • Drove customer engagement and retention initiatives, improving client retention by 15% YoY.
  • Managed corporate partnerships with a consultative approach, ensuring long-term alignment with business objectives.
  • Advocated a customer-first renewal and sustainment strategy, improving loyalty and service adoption.

Education

Bachelor of Business Administration -

Arni University
Himachal Pradesh
07.2019

Skills

  • Revenue growth strategies
  • Contract management
  • Customer retention
  • Sales development
  • Account management
  • Territory planning
  • Upselling and cross-selling
  • Strategic negotiation
  • Cloud solutions expertise
  • Digital transformation
  • Artificial intelligence applications
  • Sales tools proficiency
  • Salesforce and Gainsight expertise
  • Outreach and ZoomInfo usage
  • LinkedIn Sales Navigator skills
  • Gong and 6sense familiarity
  • Power BI and ERP knowledge
  • C-suite engagement strategies
  • Consultative selling techniques
  • Strategic account planning
  • Forecasting accuracy

Certification

  • Salesforce Administrator
  • LinkedIn Sales Navigator Certified
  • ZoomInfo Certified
  • 6sense Sales Intelligence Certified
  • N8n and LLM Apps Certified

Languages

  • English
  • Hindi
  • Bengali

Timeline

Renewal Sales Analyst - Existing Business

Avalara Technologies Pvt Ltd
05.2024 - Current

Sr. Seller & Brand Sales Manager (US, UK & EU)

Amazon Development Centre Pvt Ltd
06.2022 - 05.2024

Customer Service Manager

Adventures Beyond Barriers Foundation (ABBF)
01.2019 - 04.2022

Bachelor of Business Administration -

Arni University

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Ranak Banerjee