Vaishali Rana
Noida
Summary
To become an integral part of organization, for enhancing my knowledge and gaining experience to contribute towards the growth of the company as well as for myself. To pursue a challenging and rewarding career in the industry. Desire to succeed in today's complex, changing market and working environment.
Overview
6
6
years of professional experience
Work History
Senior Relation & Retention Executive
Pineham Learning and Technology Solutions Private Limited
05.2022 - Current
- continuously meeting targets and awarded as a peek performer.
- Meet set targets for revenue, retention rates
- Meet Renewal targets defined
- Develop and manage customer relationships, positioning the value of PaaS/SaaS to each customer to protect & grow revenue streams
- Preparation of renewal orders in accordance with customer contracts and business practices
- Ensure high customer satisfaction
- Ensure systems are in sync with customer reality to enable correct entitlement
Senior Ed, Counsellor
Talent edge
12.2018 - 05.2022
- Used to Handle current Portfolio and prospective leads
- Provide training to the new bees
- Driving and managing the entire sales process from targeting and prospecting to closing the sale
- Developed Business Pipeline using cold and warm Techniques
- Supposed to manage data on Excel
- Maintain extensive knowledge of company products and services to provide top-notch expertise to customers
- Worked on all processes, i.e., inbound, outbound, webchat and what's app chat
- (Currently handling inbound)
- Building customer relationship for retention and upselling
- Provide assistance and excellent customer service to ensure profitability
Education
BBA -
Ideal Institute of Management And Technology (GGSIPU)
07.2017
12th -
D.A.V Public School
06.2012
10th -
D.A.V Public School
06.2012
Skills
- Microsoft Word
- MS Excel
- MS PowerPoint
- Customer Relationship
- Sales and Operations
Accomplishments
- Certificate of appreciations from Talent edge.
- Achieved targets every month.
- Achieved 200% targets thrice.
- Productively planned and organized the new bees training.
- Helped the team-mates in achieving their targets.
Hobbies and Interests
- Playing badminton
- Singing
- Painting
- Cooking
Timeline
Senior Relation & Retention Executive
Pineham Learning and Technology Solutions Private Limited
05.2022 - Current
Senior Ed, Counsellor
Talent edge
12.2018 - 05.2022
12th -
D.A.V Public School
10th -
D.A.V Public School
BBA -
Ideal Institute of Management And Technology (GGSIPU)
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