RANAVEER KUMAR CHOLLETI
IT Professional
Hyderabad,TG
Summary
Service Delivery Leader leading SLA governance, performance improvement, and end-to-end service outcomes across complex enterprise portfolios. Drives AI-enabled automation, ITSM best practices, and cross-functional escalation management to improve reliability, compliance, and customer experience. Brings a career shaped by delivery leadership, P&L accountability, and global stakeholder coordination.
Overview
22
22
years of professional experience
Work History
Service Delivery Leader (Cognizant, India)
Novartis Life Science
03.2026 - Current
- Coordinated cross-functional teams and managed escalations to optimize resource capacity.
- Championed AI adoption and automation initiatives across portfolio by identifying, reviewing, and promoting multiple high-value enterprise AI use cases, including AI-powered document assistants, conversational search capabilities, automated PII masking solutions, AI support assistants, and workflow automation opportunities.
- Led discussions and demonstrations on AI capabilities and innovation opportunities, helping teams explore practical applications of Copilot, GitHub Copilot, automation tooling, and intelligent workflow solutions.
- Built strong customer relationships, enforced governance, and conducted reviews to mitigate risks, ensure compliance, and safeguard continuity.
- Applied ITSM best practices, standardized processes, and audited governance to deliver reliable, efficient, and compliant services aligned with organizational goals.
Engagement Delivery Leader (Cognizant, India)
Manulife /John Hancock Insurance
11.2025 - 02.2026
- Revenue Ownership Accountable for managing and delivering $8M in revenue from services and $10M in software license portfolios, ensuring consistent achievement of financial targets through strategic planning, execution, and client relationship management.
- Client Deliverables & SLA Alignment Ensures all client deliverables are executed in strict adherence to contractual Service Level Agreements (SLAs), while proactively monitoring performance metrics to maintain compliance and exceed expectations. Aligns operational outcomes with P&L forecasts, driving profitability and sustainable growth.
- Continuous Service Improvement & Automation Champions continuous service improvement initiatives by embedding Generative AI-driven automation into workflows, enhancing efficiency, reducing operational costs, and elevating customer experience.
- Led cross-functional teams focused on performance management, coaching, and career development, fostering collaboration, innovation, and accountability to build high-performing teams.
- RFP Solution Design & Commercials Designs and delivers end-to-end RFP solutions, including resource load planning, cost modeling, and commercial structuring, ensuring competitive proposals that balance profitability with client value.
- Established and enforced robust governance frameworks to ensure compliance with security standards, regulatory requirements, and audit protocols, implementing risk mitigation strategies to safeguard client and organizational interests.
Engagement Delivery Leader (Cognizant, USA)
Manulife /John Hancock Insurance
07.2023 - 11.2025
Technical Program & Transition Manager (Cog USA)
Manulife /John Hancock Insurance
07.2021 - 06.2023
Senior Project Manager (Cognizant USA)
Manulife /John Hancock Insurance
01.2020 - 06.2021
Manger Projects (Cognizant Canada)
Manulife /John Hancock Insurance
12.2014 - 06.2019
Senior Associate (Cognizant)
Manulife /John Hancock Insurance
06.2012 - 06.2014
Senior Associate (Cognizant)
Northern Trust bank & Key Bank
06.2011 - 06.2012
- Design, develop, test and debug applications using Cobol, JCL.
- Work with online CICS for transaction processing and VSAM for file management.
- Integrate applications with DB2 databases and ensure deliverables with quality.
- Troubleshoot and monitor key app server and Mainframe batch jobs, ensuring smooth execution and enhancing applications to meet business needs.
- Contribute to design, estimation, and technical documentation, guiding team members and clarifying requirements.
- Handle coding, unit/regression testing of GSL Mainframe programs, conduct code reviews, enforce standards, and ensure deliverable quality.
- Provide production/post-implementation support, execute Disaster Recovery, assist in data investigations, refresh test regions, and support UAT/migration activities.
- Led the team through task allocation, deliverable reviews, and project planning, while driving process optimization, cost savings, and new feature implementations, with expertise in stored procedures.
Associate (Cognizant India)
Northern Trust bank & Key Bank
10.2009 - 06.2011
Senior Software Engineer (Covansys)
Kaiser Permanente Health care
11.2004 - 08.2009
- Code, test, troubleshooting and prod support using Remedy, Cobol, JCL, SAS.
- Work with CICS and VSAM components.
- Ensure prod support and apps integrate with db2 databases, conduct code reviews, maintain quality deliverables.
- Handled service requests, coding, and testing, modified source code for Legacy and Health Connect systems, and prepared test plans.
- Streamlined batch cycle processes by modularizing workflows, improving maintainability and efficiency.
- Enhanced 24x7 application support with Daily Log Trackers and Weekly Status Reports for stakeholders.
- Collaborated with interfacing applications and offshore teams to resolve issues within SLAs, driving cost savings.
- Delivered knowledge transfer and mentoring to new offshore teams, boosting client confidence in delivery.
- Executed unit/system/UAT testing, database conversions, and monthly reporting setups, ensuring smooth migrations and compliance.
Education
M.Sc. - Computer Science
MD University
RohtakPGD MISCA - Management Information Systems & Computers Applications
Osmania University
HyderabadB.Sc. - undefined
Osmania University
HyderabadSkills
Azure Cloud
Salesforce CRM
ServiceNow
JIRA
Confluence
SLA management
Escalation management
Resource capacity planning
Service transition management
Operational governance
Project Management
Portfolio Management
Process Improvement
Audit & Compliance
People Management
Onsite Experience
- June 2019 to Nov 2025 - Boston, MA, USA
- July 2012 to June 2019 - Toronto, ON, Canada.
- May 2008 to March 2009 - Pleasanton, California, USA.
- December 2006 to March 2007 - Pleasanton, California, USA.
- April 2006 to July 2006 - Pleasanton, California, USA.
Timeline
Service Delivery Leader (Cognizant, India)
Novartis Life Science
03.2026 - Current
Engagement Delivery Leader (Cognizant, India)
Manulife /John Hancock Insurance
11.2025 - 02.2026
Engagement Delivery Leader (Cognizant, USA)
Manulife /John Hancock Insurance
07.2023 - 11.2025
Technical Program & Transition Manager (Cog USA)
Manulife /John Hancock Insurance
07.2021 - 06.2023
Senior Project Manager (Cognizant USA)
Manulife /John Hancock Insurance
01.2020 - 06.2021
Manger Projects (Cognizant Canada)
Manulife /John Hancock Insurance
12.2014 - 06.2019
Senior Associate (Cognizant)
Manulife /John Hancock Insurance
06.2012 - 06.2014
Senior Associate (Cognizant)
Northern Trust bank & Key Bank
06.2011 - 06.2012
Associate (Cognizant India)
Northern Trust bank & Key Bank
10.2009 - 06.2011
Senior Software Engineer (Covansys)
Kaiser Permanente Health care
11.2004 - 08.2009
B.Sc. - undefined
Osmania University
PGD MISCA - Management Information Systems & Computers Applications
Osmania University
M.Sc. - Computer Science
MD University