Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randa Skelton

Evansville

Summary

Dynamic professional with extensive experience in food service and healthcare, notably at Cheese Queen, where I excelled in problem-solving and communication. Proven ability to enhance customer satisfaction and maintain high standards of care, utilizing strong organizational skills and empathy to foster positive relationships and achieve client goals.

Overview

14
14
years of professional experience

Work History

Food Truck Management

Cheese Queen
04.2021 - Current
  • Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
  • Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
  • Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
  • Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
  • Collaborated with other food trucks or vendors at events to create a positive atmosphere that attracted more visitors.
  • Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
  • Greeted customers, answered menu questions and responded to complaints.
  • Accepted orders and packed food for takeout and delivery.
  • Assisted food prep and assembly on line and served up to hundreds of customers per day.
  • Planned daily menus and prepped food for service.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.

Direct Support Professional, B.S. Psy Internship

Optimal Access
03.2019 - 06.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Home Health Aid

ResCare Residential Services
07.2016 - 09.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.

Hospice Certified Nursing Assistant

Heritage Center
12.2015 - 12.2016
  • Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
  • Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
  • Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
  • Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
  • Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
  • Documented patient interactions accurately in electronic health records, ensuring thorough communication between all healthcare providers involved in the patient''s care.
  • Adapted care routines based on individual patient preferences, promoting a sense of control over their environment during end-of-life stages.
  • Documented care actions by completing records and logs in medical software system.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported grieving family members following a loved one''s passing by offering emotional support and connecting them with additional resources.
  • Utilized effective nonverbal communication strategies for patients who were unable or unwilling to speak about their experiences or emotions openly.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Improved patient comfort by providing compassionate and attentive care.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Offered companionship and emotional support to both patients and families, fostering positive relationships during difficult times.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Independent Living Advisor

Easter Seals Rehabilitation Center
05.2014 - 10.2014
  • Maintained detailed case notes and records tracking resident progress, ensuring accurate documentation for reporting purposes.
  • Collaborated with multidisciplinary teams to provide comprehensive services, resulting in higher success rates for independent living transitions.
  • Monitored progress through regular evaluations, adjusting service plans as needed to optimize results continually.
  • Advocated on behalf of residents when necessary, securing necessary accommodations or supports within the community setting.
  • Developed creative problem-solving strategies to address unique barriers faced by residents in achieving independence.
  • Increased resident satisfaction with personalized support plans addressing individual needs and goals.

Server

Bob Evans Restaurant
05.2012 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Cashier/Stock Assistant

Pet Supply Plus
06.2011 - 11.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Bachelor of Science - Psychology

University of Southern Indiana
Evansville, IN
12-2021

No Degree - Mathematics

Ivy Tech Community College
Evansville, IN
05-2018

Certified Nursing Assistant - Healthcare

Swirca
Evansville, IN
12-2014

No Degree - Psychology/Sociology

New River Community And Technical College
Beckley, WV
05-2014

High School Diploma -

Homeschool
Beckley, WV
08-2011

Skills

    Problem solving
    Communication
    Critical thinking
    Active listening
    Ethics
    Patience
    Empathy
    compassion
    active listening
    interpersonal skills




    Study skills


    Research


    Interpersonal communication


    Time management


    Logical reasoning


    Analytical skills




    Psychological Assessment, evaluation, diagnosis


    Cultural competence in healthcare


    Data analysis


    Knowledge of psychology


    Organization


    Writing


    Emotional stability


    Communication skills


    Observation


    Commitment to learning


    Educational and developmental Psychologists

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Timeline

Food Truck Management

Cheese Queen
04.2021 - Current

Direct Support Professional, B.S. Psy Internship

Optimal Access
03.2019 - 06.2019

Home Health Aid

ResCare Residential Services
07.2016 - 09.2018

Hospice Certified Nursing Assistant

Heritage Center
12.2015 - 12.2016

Independent Living Advisor

Easter Seals Rehabilitation Center
05.2014 - 10.2014

Server

Bob Evans Restaurant
05.2012 - 04.2014

Cashier/Stock Assistant

Pet Supply Plus
06.2011 - 11.2011

Bachelor of Science - Psychology

University of Southern Indiana

No Degree - Mathematics

Ivy Tech Community College

Certified Nursing Assistant - Healthcare

Swirca

No Degree - Psychology/Sociology

New River Community And Technical College

High School Diploma -

Homeschool

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Randa Skelton