Randall Pepper
Hobart
Summary
Dynamic consultant with AT&T, adept at analyzing client needs and crafting effective communication strategies. Proven expertise in customer relationship management and data analysis, driving customer engagement and satisfaction. Recognized for resolving inquiries efficiently and enhancing team performance to achieve sales goals. Committed to delivering exceptional service and fostering lasting client relationships.
Overview
18
18
years of professional experience
Work History
Consultant
AT&T
Chicago
09.2007 - Current
- Analyzed client needs and developed tailored communication strategies.
- Engaged customers by providing product information and recommendations.
- Assisted in maintaining store appearance and merchandising standards.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
- Resolved customer inquiries and complaints promptly and effectively.
- Managed high call volumes while maintaining customer satisfaction standards.
- Utilized CRM software to document customer interactions and track issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Science - Risk Management/ Finance
Ball State University
Muncie, IN07-2003
Skills
- Customer relationship management
- Data analysis
- Communication strategy development
- CRM software utilization
- Transaction processing
- Customer engagement
Accomplishments
- 2011 AT&T SUMMIT AWARD WINNER
- MULTIPLE AWARD WINNER FOR EMPLOYEE OF THE MONTH
Timeline
Consultant
AT&T
09.2007 - Current
Bachelor of Science - Risk Management/ Finance
Ball State University