Randeep Sharma
Hotels
Shimla,HP
Summary
Dynamic Cafe Manager with a proven track record at Madrass Coffee House Bangalore, enhancing customer satisfaction through effective staff training and quality control. Expert in coffee shop operations and relationship building, successfully reduced waste and optimized inventory management, ensuring a seamless customer experience and operational efficiency.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Cafe Manager
Madrass Coffee House Bangalore
2023.07 - Current
- Oversaw daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
- Managed inventory levels, reducing waste through effective stock control measures.
- Developed staff schedules to optimize coverage during peak hours and enhance workflow efficiency.
- Implemented quality control standards for beverage consistency, leading to improved product offerings.
Education
Bachelor of Arts - Law
GSSS Millah
Millah District Sirmour Himachal Pradesh2014-06
Skills
Customer engagement
Coffee shop operations
Customer experience management
Foodservice
Staff management
Employee scheduling
Health and safety regulations
Order management
Food safety compliance
Computations
Customer service
Money handling
Employee supervision
Scheduling staff
Relationship building
Managing deliveries
Quality control
Catering services
Health code compliance
Kitchen equipment operation and maintenance
Kitchen staff coordination
Timeline
Cafe Manager
Madrass Coffee House Bangalore
2023.07 - Current
Bachelor of Arts - Law
GSSS Millah