Randhir Kumar Jha
New Delhi,DL
Summary
Results-driven Technology Executive with extensive experience in enterprise IT strategy, architecture, digital transformation, and program delivery within supply chain and logistics sectors. Achieved over Rs.50 Crore in verified cost savings through application modernization and cloud-native migration while managing significant technology investments and leading a diverse team across India. Focused on delivering impactful IT solutions, enhancing operational efficiency, and ensuring robust cybersecurity through innovative strategies and effective collaboration.
Overview
2
2
Languages
18
18
Certificates
31
31
years of professional experience
Work History
Head of IT & Digital Transformation | Enterprise Architect
Express Industry Council of India (EICI)
04.2013 - Current
- Reports to CEO, Board & Government Officials (CBIC)
- Managed a team of over 30 members across various projects.
- Led an in-house development team of 6 to 10 members.
- Coordinated with over 15 vendor teams for project support.
- Oversaw an annual budget ranging from Rs.20 to 25 Crore.
- Governed IT investments exceeding Rs.300 Crore.
- Achieved cost savings exceeding Rs.50 Crore through various initiatives.
- In-House Dev Team Leadership: Led 6–10 member team — full-stack dev (Java/.NET/React), QA, DevOps, coding standards, sprint governance, ECCS/Customs clearance applications including ECCS, EIA WMS, and AI/RAG system.
- Supply Chain & Logistics Platform Delivery: Designed and delivered ECCS (4,000+ users, India’s national customs clearance platform), EIA WMS (port-based warehouse management, barcode scanning, detention, processing, payment), ECCS Export (shipping bill processing with Exadata), Customs WMS, and Mobility App across supply chain, logistics, and courier operations.
- Digital Supply Chain Transformation: Digitised customs clearance, warehouse management, and billing workflows; deployed AI/GenAI RAG system integrating ECCS and EIA data — reduced manual effort 30% across 3 business units, removing reliance on specialist knowledge holders.
- ERP Architecture: Led SAP S/4HANA and Oracle Fusion Cloud evaluation — architecture sizing, logistics and supply chain scope, integration feasibility, TCO analysis; delivered phased adoption roadmap and board-level go/no-go recommendation.
- Vendor Management & Governance: Governed 15+ vendor teams (Wipro, TCS, NIC) — managed SOWs, RFPs, contract negotiations, SLA tracking, and delivered scorecards and dashboards to board; maintained zero critical SLA breaches across entire team.
- Executed migration of EIA WMS to cloud platforms including AWS, Azure, and Yotta NxtGen.
- 35% infrastructure cost reduction); designed on-premises 3-Way DR (Primary DC + AWS + Yotta NxtGen via MPLS) — zero data loss, < 4-hour RTO, 99.5% uptime; quarterly DR drills; resolved critical 72-hour DC outage with full data integrity.
- Oversaw management of an IT budget between Rs.20 to 25 Crore annually. governed Rs.300 Crore+ technology investment; delivered Rs.50 Crore+ verified cost savings through automation, cloud migration, and in-house development vs. vendor quotes.
- Implemented cybersecurity measures and compliance protocols across all systems. Implemented SIEM (Wazuh, Log360), VAPT across 20+ systems, DDoS/WAF protection — MTTD reduced to under 2 hours, MTTR reduced 50%; zero ISO 27001 critical findings; full DPDP Act 2023 compliance via UIDAI Aadhaar AUA integration.
- Reporting & Governance: Presented IT performance dashboards and strategy to Board, CEO, and Government officials; UN EDI Seminar delegate — New Delhi, October 2012 (90 international delegates).
Assistant Manager IT
Express Industry Council of India (EICI)
04.2011 - 03.2013
- Deployed Oracle IaaS/PaaS/SaaS for Customs WMS, enhancing port logistics and supply chain operations; developed in-house mobility tracking app, achieving Rs.20 million savings compared to external vendor quote.
- Deployed Oracle IaaS/PaaS/SaaS for Customs WMS with barcode scanning for port logistics and supply chain operations; delivered in-house mobility tracking app saving Rs.20 million vs. external vendor quote.
- Managed IT infrastructure for CBIC, DHL, FedEx, and UPS across branch gateway locations, implementing barcode scanners for port arrival and X-Ray scanning workflows.
System Administrator
Express Industry Council of India (EICI)
01.2006 - 03.2011
- Managed ECCS production infrastructure — Oracle Weblogic, RHEL/Windows Server, network, storage, backup, and UAT environments across all gateway locations; ensured 24x7 availability supporting customs clearance and logistics operations.
- Administered databases, application servers, and network equipment for critical supply chain IT systems serving leading CEP operators in India, ensuring system reliability for operational continuity.
- Managed server configurations and network infrastructure to ensure optimal performance and security.
- Implemented backup solutions and disaster recovery plans to safeguard critical data integrity.
- Supervised system upgrades and patch management processes, enhancing overall system reliability.
Support Executive – IT & Manufacturing Systems
Alpha Lasertek India Pvt Ltd
06.2004 - 12.2005
- Provided application support and software troubleshooting for holographic label and security printing production systems — a manufacturing environment producing brand protection holograms protecting FMCG, pharma, and luxury goods supply chains.
- Gathered business requirements from production floor and quality teams; conducted UAT for manufacturing MIS and label production software to enhance production processes; coordinated with hardware and software vendors to ensure production system uptime.
- Administered production IT infrastructure — desktop/server hardware, LAN networking, peripherals — maintaining zero downtime on manufacturing lines; tracked production output, quality metrics, and raw-material inventory (substrates, inks, holographic foil) to support supply chain and procurement decisions.
- Industry: Manufacturing — Brand Protection, Holographic Security Labels, Anti-Counterfeiting Solutions for FMCG, Pharma & Supply Chain
Software Engineer
Ace IT Systems
02.2002 - 04.2004
- Developed Student MIS, OSAA Sales Automation, and Warehousing & Inventory Application — Java/J2EE; managed end-to-end development from requirements gathering to deployment and user training.
- Delivered warehousing module for goods receipt, bin management, order fulfillment, and inventory reporting — gained experience in supply chain and warehouse management system (WMS) design.
- Developed and implemented scalable software solutions to enhance system performance.
- Led cross-functional teams in delivering complex projects on time and within budget.
- Mentored junior engineers, fostering skill development and technical expertise.
IT Support Engineer
Sanan Apparels
01.1996 - 06.1999
- Managed IT infrastructure for apparel manufacturing operations, including hardware, LAN networking, Windows NT Server administration, and barcode generation for production tracking and inventory labeling to enhance operational workflow.
- Developed MIS reports on production throughput, raw material consumption, and inventory levels supporting supply chain and production planning; ensured data backup and disaster recovery for production data across manufacturing floor and office operations.
- Industry: Manufacturing (Apparel & Garment Manufacturing)
Education
MBA - Information Technology
AIMA
New Delhi, India01-2002
B.Sc. - Physics
Lalit Narayan Mithila University (LNMU)
Darbhanga, India01-1994
Skills
Digital Transformation Strategies
Enterprise Application Development
App Architecture: Microservices, Cloud-Native, 3-Tier, REST API, BFF Pattern, Saga Pattern, Event-Driven Architecture, DDD, UML
DevOps & Cloud: Git, Jenkins, Docker, Kubernetes (EKS), Helm, Ansible, Terraform, SonarQube, AWS (EC2, ECS, RDS, S3, ALB, Route53), Yotta NxtGen, VMware
AI & Data: RAG, GenAI, Agentic AI, LLMs, GPT-4, LangChain, Pinecone (Vector DB), Azure OpenAI, Python, Pandas, NumPy, Hadoop
ETL & Integration: Apache Kafka, Share Plex, Talend, GoldenGate, SSIS, REST APIs, Microservices integration, SFTP/XML EDI
Databases: Oracle (RAC, Exadata, Share Plex), MS SQL Server, MySQL, MongoDB, PostgreSQL
Security & Monitoring: SIEM (Wazuh, Log360), VAPT, ISO 27001, DPDP Act 2023, UIDAI AUA, DDoS protection, Nagios XI, Dynatrace APM, ELK Stack
ERP & ITSM: SAP solutions, Oracle Fusion Cloud ERP, ServiceNow, OTRS, Jira, MS Project, WebLogic, JBoss, Tomcat, Tally
Methodologies: Agile/Scrum, ITIL/DevOps, CI/CD, PMO Governance, Vendor management, Zero-Trust Security, DORA Metrics
Cloud Infrastructure Strategy
Data Privacy Compliance
Strategic IT Financial Planning
Digital Governance Framework
Disaster recovery
Accomplishments
- ECCS delivered on schedule — 4,000+ users, 99.5% uptime — formally recognised by CBIC as the standard for express cargo customs clearance in India.
- Rs.50 Crore+ verified cost savings and Rs.300 Crore+ technology investment governed over 22-year career — through cloud migration, in-house development, and automation vs. vendor procurement.
- In-house dev team (6–10 engineers) delivered 6–10 enterprise applications; governed 15+ vendor teams across all IT contracts — zero critical SLA breaches in entire career.
- DevOps CI/CD transformation: release cycle 75% faster (3 weeks to 4 days); deployment failures eliminated; code quality improved 40% (SonarQube coverage 80%+).
- AWS and Yotta NxtGen cloud migration:
- 35% infrastructure cost reduction; Kafka + Share Plex dual-channel 3-DC real-time replication — RPO = 0 and RTO < 4 hours.
- AI/GenAI RAG system in production: 30% manual effort reduction across 3 business units; compliance query time reduced from 45 minutes to 3 seconds.
- SIEM deployed: MTTD from days to under 2 hours; MTTR reduced 50%; zero ISO 27001 critical findings across 3 consecutive annual audits.
- On-premises 3-way DR (Primary DC + AWS + Yotta NxtGen via MPLS): zero data loss, under 4-hour RTO — validated in a real 72-hour DC outage with zero SLA breach.
- UN EDI Seminar delegate — New Delhi, October 2012 (90 international delegates representing global logistics and customs bodies).
Certification
AWS Certified Solutions Architect – Associate — Simplilearn, Aug 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
English (Professional Proficiency)
Hindi (Native)
Timeline
Head of IT & Digital Transformation | Enterprise Architect
Express Industry Council of India (EICI)
04.2013 - Current
Assistant Manager IT
Express Industry Council of India (EICI)
04.2011 - 03.2013
System Administrator
Express Industry Council of India (EICI)
01.2006 - 03.2011
Support Executive – IT & Manufacturing Systems
Alpha Lasertek India Pvt Ltd
06.2004 - 12.2005
Software Engineer
Ace IT Systems
02.2002 - 04.2004
IT Support Engineer
Sanan Apparels
01.1996 - 06.1999
B.Sc. - Physics
Lalit Narayan Mithila University (LNMU)
MBA - Information Technology
AIMA
CORE COMPETENCIES
- IT Strategy & Technology Roadmap
- Enterprise Architecture & Solution Design (TOGAF)
- Digital Supply Chain & Logistics Technology
- Warehouse Management Systems (WMS)
- Customs Clearance & Trade Compliance
- Last-Mile & CEP Logistics Platforms
- Manufacturing IT & MES Integration
- ERP Selection & Implementation (SAP S/4HANA, Oracle Fusion)
- Cloud & Hybrid Infrastructure (AWS, On-Prem, Multi-DC)
- AI/GenAI Architecture (RAG, LLMs, Agentic AI)
- DevOps/CI-CD
- Vendor Management & Governance (15+ Vendors)
- IT Budget & P&L Management
- Business Continuity & DR Planning
- Agile / Scrum / ITIL / PMO Governance
- Stakeholder & Board-Level Engagement