RANDHIR SINGH
Indore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated FCA professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
PAYMENTS INVESTIGATION SPECIALIST
REVOLUT TECHNOLOGIES INDIA PVT. LTD.
02.2023 - Current
- Screening payment related to Aml and sanction Checklist
- Handling Banking operations related to various financial objectives and policies
- Clear the Payment related flags from the system and monitor them in case of any suspicious activity
- Performing Adverse media search and collecting relevant information matching with Hit Profile
- Assessing and validating fincrime risks associated with high risk customers
- Applying rules and regulations, including without limitation, AML and OFAC/Sanctions requirements based on internal policies, procedures and guidelines
- Reviewing and investigating PEP compliance alerts utilizing the internal system, internal Customer Due Diligence systems and third-party sources
- EDD / CDD / IDD / SAR reporting
- Fraud detection by identifying various risk- sanction, Sanction connect, PEP , Terrorist, Adverse media
- Working closely with team leads of a respective team helping to achieve the goals
- Cooperating closely with vendor partners on a regular basis
- Approving users' profiles upon checking and validating KYC documents
- KPI - Achievement of Targets and KPI on a daily and monthly basis without any decline in high quality results
- Experience working with Jira, Confluence, Slack, Excel
- Experience of handling upto 40-50 direct Chats with users/clients
- Achieving very high ratings from higher authorities due to very high quality of performance and over achieving KPI
- Banking communication and deep Investigation- Communicating closely with banking partners via SWIFT, emails to resolve bank transfer errors in a timely manner Understanding of SWIFT payment formatting, MT900, MT103, MT202 and MT202cov, MT910
QUALITY ANALYST | FINCRIME PAYMENTS SCREENING
TASKUS RANGREZA
05.2022 - 01.2023
- Organize a platform to perform QA all TMs and keep a record of KPIs: CAT, Quality Scores, Attendance, and productivity
- Cultivate ongoing team relationships through constructive feedback, follow-ups and daily check-ins (with QA and TMs)
- Work with TL and TMs on ways to improve the customer and employee experience
- Look out for trends and proactively create plans to improve quality
- Review chats and emails daily to ensure teammates are following policies and offering excellent service
- Conducting audits and provide feedback
- Provide realtime support, conduct Pre / Post huddle
- Conduct RCA and recommend CAPA to Team Leaders and higher management
FINCRIME ANALYST | FINCRIME PAYMENTS SCREENING
TASKUS RANGREZA
11.2020 - 05.2022
- Working as a Fraud Analyst I have played roles like Monitoring the transactions, Risk Preventions, Anti-Money laundering, Terrorist Financing, FCA regulations, Screening and KYC checks
- One of the major key responsibility is to reduce down the risk of reputational loss and secure the users data and identity from fraudsters
- Screen the user's profile matching with the PEPs and Sanctions entities
- Clear the Payment related flags from the system and monitor them in case of any suspicious activity
- Supporting the customers from the UK, EEA, US, and various expansion countries via chat, calls and emails
- App/Account related features and issues handling
- Forex exchange and trading features, Chargebacks etc
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
Indore
08.2020 - 10.2020
- Organize a platform to perform QA all TMs and keep a record of KPIs: CAT, Quality Scores, Attendance, and productivity
- Cultivate ongoing team relationships through constructive feedback, follow-ups and daily check-ins (with QA and TMs)
- Work with TL and TMs on ways to improve the customer and employee experience
- Look out for trends and proactively create plans to improve quality
- Review chats and emails daily to ensure teammates are following policies and offering excellent service
- Conducting audits and provide feedback
- Provide real time support, conduct Pre / Post huddle
- Conduct RCA and recommend CAPA to Team Leaders and higher management
Education
DIPLOMA - Mining Engineering
Govt. Polytechnic college waidhan
M.P01.2017
12th -
Delhi Public School
Nigahi, M.P01-2014
10th -
Kendriya Vidyalaya CWS Jayant
Singrauli, M.PSkills
- Problem-Solving
- Decision Making
- Analytical & Critical Thinking
- Training and Development
- MS Office
- Google workspace
- Compliance Analysis
- Quality Analysis
- Customer support
- Excellent Communication
- Multitasking Abilities
- SWIFT Payments
- Sanctions Screening
- AML Analysis
- CDD
- EDD
- IDD
- PEP Screening
- Customer Identification
- Negative Word Screening
- KYC Understanding
Timeline
PAYMENTS INVESTIGATION SPECIALIST
REVOLUT TECHNOLOGIES INDIA PVT. LTD.
02.2023 - Current
QUALITY ANALYST | FINCRIME PAYMENTS SCREENING
TASKUS RANGREZA
05.2022 - 01.2023
FINCRIME ANALYST | FINCRIME PAYMENTS SCREENING
TASKUS RANGREZA
11.2020 - 05.2022
CUSTOMER CARE EXECUTIVE
TELEPERFORMANCE
08.2020 - 10.2020
DIPLOMA - Mining Engineering
Govt. Polytechnic college waidhan
12th -
Delhi Public School
10th -
Kendriya Vidyalaya CWS Jayant
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