Randi Walker
La Porte
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and POS operations, consistently maintaining accuracy and efficiency. Recognized for building strong relationships that foster loyalty and repeat business.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier
Speedway
La Porte, IN
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Collaborated with team members to maintain store cleanliness and organization.
- Handled returns and exchanges according to company policies.
- Stocked shelves and replenished merchandise as needed during high traffic periods.
- Monitored inventory levels and reported discrepancies to management promptly.
- Supported promotional displays to enhance product visibility and sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Dunham's Sports
La Porte, IN
08.2024 - 10.2025
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Outreach Specialist
Reno Initiative for Shelter and Equality
Reno, NV
09.2021 - 06.2024
- Developed outreach strategies to engage community partners and increase program visibility.
- Established relationships with local organizations, fostering collaboration for resource sharing.
- Implemented feedback mechanisms to improve service delivery based on community needs.
- Trained volunteers on effective outreach techniques and best practices for community engagement.
- Analyzed data to identify trends in service utilization, informing future outreach initiatives.
- Networked across Washoe county to build new connections and make initial contacts with prospects.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
- Assisted the unhoused in gaining permanent sustainable housing.
Cashier
Maverik Adventure's First Stop
Reno, NV
03.2021 - 11.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
WinCo Foods
Reno, NV
01.2020 - 08.2020
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Carlin Combined
Carlin, NVSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
- POS system operations
- Staff training
- ID verification
- Data analysis
- Crisis management
- Community engagement
- Relationship management
- Client assistance referrals
- Client intakes
- Compassionate communication
- Basic first aid
- Certified in CPR/AED
Timeline
Cashier
Speedway
09.2025 - Current
Cashier
Dunham's Sports
08.2024 - 10.2025
Outreach Specialist
Reno Initiative for Shelter and Equality
09.2021 - 06.2024
Cashier
Maverik Adventure's First Stop
03.2021 - 11.2021
Cashier
WinCo Foods
01.2020 - 08.2020
High School Diploma -
Carlin Combined