Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Randy Howey

Greenfield

Summary

Dynamic sales professional with extensive experience at Laird Plastics, excelling in customer relationship management and territory management. Proven track record in driving sales growth through effective order processing and strategic client engagement. Adept at utilizing CRM software to enhance customer satisfaction and foster long-term partnerships.

Overview

19
19
years of professional experience

Work History

Inside Sales Representative

Total Plastics Inc.
Indianapolis
07.2024 - Current
  • Managed customer inquiries and provided product information effectively.
  • Processed orders accurately using the company's order management system.
  • Assisted in maintaining inventory levels and product availability for clients.
  • Developed relationships with clients through regular follow-up communications.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.

Outside Sales Representative

Laird Plastics
Indianapolis
06.2021 - 07.2024
  • Managed territory by scheduling appointments and following up with leads.
  • Collaborated with team members to strategize sales approaches and improve performance.
  • Identified new business opportunities through market research and networking events.
  • Utilized CRM software to maintain detailed records of client interactions and sales activities.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Educated customers on product features and technical details to highlight benefits.

General Manager

Laird Plastics
Richmond
01.2017 - 06.2021
  • Managed team performance through regular coaching and feedback sessions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

Outside Sales Representative

Laird Plastics
Indianapolis
01.2013 - 01.2017
  • Developed relationships with clients to understand their needs and preferences.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Managed territory by scheduling appointments and following up with leads.
  • Identified new business opportunities through market research and networking events.
  • Delivered exceptional customer service by addressing client inquiries promptly.
  • Utilized CRM software to maintain detailed records of client interactions and sales activities.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.

Inside Sales Representative

Laird Plastics
Indianapolis
01.2011 - 01.2013
  • Managed customer inquiries and provided product information effectively.
  • Processed orders accurately using the company's order management system.
  • Assisted in maintaining inventory levels and product availability for clients.
  • Developed relationships with clients through regular follow-up communications.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Delivered superior customer support to improve account retention rate.

Warehouse Manager

Laird Plastics
Indianapolis
02.2006 - 01.2011
  • Managed daily warehouse operations and ensured efficient workflow.
  • Oversaw inventory control and maintained accurate stock levels.
  • Trained staff on safety protocols and proper equipment usage.
  • Coordinated shipping and receiving processes for timely deliveries.
  • Maintained compliance with safety regulations and company policies.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Operated forklifts to fill or empty overhead spaces.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.

Education

High School Diploma -

Tri Valley High School
Downs, IL
08-1991

Skills

  • Customer relationship management
  • Order processing
  • CRM utilization
  • Product knowledge
  • Sales forecasting
  • Territory management

Accomplishments

  • Level 1 and 2 IAPD Certified
  • Graduate of both MCAM and Ensinger Product Schools

Timeline

Inside Sales Representative

Total Plastics Inc.
07.2024 - Current

Outside Sales Representative

Laird Plastics
06.2021 - 07.2024

General Manager

Laird Plastics
01.2017 - 06.2021

Outside Sales Representative

Laird Plastics
01.2013 - 01.2017

Inside Sales Representative

Laird Plastics
01.2011 - 01.2013

Warehouse Manager

Laird Plastics
02.2006 - 01.2011

High School Diploma -

Tri Valley High School

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