Summary
Overview
Work History
Education
Certification
Timeline
Generic

Ranga M

To Embark Into A Challenging & Motivating Professional Opportunity Where It Helps To Use My Skills Leading To My Professional & Personal Growth.
Hyderabad,Telangana

Summary

  • A dynamic professional with over 15+ years of rich experience in
    Collection Management, Vendor Management & Customer Support & Branch Operations.
  • Multi-talented in handling Collection Managers & Vendors & Field Executives
  • An effective communicator with excellent relationship building &
    interpersonal skills, strong analytical, problem solving & organizational abilities and possess a flexible & detail-oriented attitude.
  • Excellent track record of flexibility and ability to adapt in a rapidly
    changing environment.

Overview

5
5
Languages
2
2
Certifications
7
7
years of post-secondary education
16
16
years of professional experience

Work History

Area Collection Manager - Credit Card

Bajaj Finserv Ltd
Hyderabad, Telangana
08.2019 - Current
  • Handling collection portfolio size of 25+ cr in BKT-1 Flow.
  • Handling a team of 7 Direct Collection Managers and monitoring their day-to-day activities along with 25 Vendors & 125+ field officers in Hyderabad location.
  • Monitor employee performance and provide feedback timely.
  • Ensure each employee drive towards to achieve 100% business target assigned by company month-on-month basis.
  • Timely review of vendors performance and guide them to achieve target as per the business goals.
  • Ensure regular interactive sessions conducted to Collection Managers & Field officers & Tele-Callers in vendor locations for smooth drive of performance as per COC.
  • Timely sharing review code analysis to vendors at BC closings and do necessary corrections to improve performance.
  • Ensure timely audit conducted at vendor location and align vendor team to drive as per process and maintain zero compliance month on month.
  • Ensure zero error on external audits at vendor location.
  • Ensuring timely raising of multi-vendor bills with zero compliance.
  • Ensuring closely monitoring of cash collected by vendors are deposited within 24hrs of TAT.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.

Manager - Collections

Idea Cellular Ltd
Hyderabad, Telangana
09.2010 - 07.2019
  • Handled channel partner and driven collection with a portfolio size of 1.6 cr (0-30, 31-60 buckets) AON customers, with avg base of 25k postpaid customers.
  • Reducing Bad Debts from SME accounts by doing regular follow up on payment & resolving issues on timely basis.
  • Roll outs of new agencies as per budget & implementation of business plan for partner profitability.
  • Ensure 100% payments collected from all the SME accounts within 30 days of bill generation.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Timely review of collections performance with vendors on weekly basis, in order to achieve the set targets month-on-month.
  • Field visits to SME accounts to maintain relation and visiting bad debts SME accounts to resolve the issues for payment clearance.
  • Maintained low churn performance from the allocated base.
  • Generated revenue from SME/Retails by upselling Value Added Packs & Enterprises Solutions from the allocated base.
  • Service Camps conducted in Key accounts premises at regular intervals to address service issues and for additional revenue generation.
  • Worked with legal resources and recovery teams to manage default issues.

Customer Support & Branch Operation - Asst Manager

ING Vysya Life Insurance Pvt Ltd
Guntur, Andhra Pradesh
06.2006 - 09.2010
  • Handled Guntur region with two sub-branches of Tenali & Narasaraopet for Customer Support & Branch Operations.
  • Handled a team size of 4 on-role employees and 2 off-roles at Guntur region.
  • Quality checking with primary underwriting standards (proper
    documentation and relevant Proofs) and strictly adhering the AML
    guideline in processing the new business proposals.
  • Responsible for day-to-day monitoring of admin, includes petty cash maintenance, branch visitor report and vendor management.
  • Effective resolution of all customer queries & policy servicing requests received at branch thru walk-ins, mail, telephone or adviser, as pre-prescribed guidelines & coordination with HO for resolution of the same wherever required.
  • Escalation of complaints to the appropriate level as per the specified process and clearing them as per SLA.
  • Coordinating with medical network team for fixing up of medicals and their clearance.
  • Day ends with closing the Cash PIF with bank statements.
  • Facilitated inter-departmental communication to effectively provide customer support.

Medical Transcriptionist

CKAR Systems Pvt Ltd (A Divsion of Karvy)
Vijayawada, Andhra Pradesh
01.2005 - 06.2006
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Edited drafts created from speech recognition software.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
  • Documented patient medical histories, vitals and test results in electronic health records system.

Education

Master of Arts - Master of Commerce (MCOM)

Acharya Nagarjuna University
06.2009 - 03.2011

Master of Arts - Masters in Finance Management (MFM)

Masters in Finance Management (MFM)
Pondicherry University
06.2005 - 03.2008

Bachelor of Arts - Bachelor of Commerce (BCOM-Tax)

Acharya Nagarjuna University
06.2001 - 03.2004

Certification

RASHTRAPATI Certificate– Bharat Scouts & Guides (Signed by President of India)

Timeline

Area Collection Manager - Credit Card

Bajaj Finserv Ltd
08.2019 - Current

Manager - Collections

Idea Cellular Ltd
09.2010 - 07.2019

Master of Arts - Master of Commerce (MCOM)

Acharya Nagarjuna University
06.2009 - 03.2011

Customer Support & Branch Operation - Asst Manager

ING Vysya Life Insurance Pvt Ltd
06.2006 - 09.2010

Master of Arts - Masters in Finance Management (MFM)

Masters in Finance Management (MFM)
06.2005 - 03.2008

Medical Transcriptionist

CKAR Systems Pvt Ltd (A Divsion of Karvy)
01.2005 - 06.2006

Football Champions – Winners in Inter Collegiate Tournament

11-2003

Bachelor of Arts - Bachelor of Commerce (BCOM-Tax)

Acharya Nagarjuna University
06.2001 - 03.2004

RASHTRAPATI Certificate– Bharat Scouts & Guides (Signed by President of India)

11-1998

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Ranga MTo Embark Into A Challenging & Motivating Professional Opportunity Where It Helps To Use My Skills Leading To My Professional & Personal Growth.