Rangarajan Raghavan

In my 40+ years of experience, I have spent over 16 years in designing IT enabled services for the global market with prior experience in customer support functions in the areas of hardware, software, networking and communications. I have gained expertise in providing technical support & service to clients across various industries and varied functions. I also have extensive exposure to setting up, growing & managing end to end ITeS operations including establishing infrastructure, recruiting & enabling manpower, laying down policies and managing key client relationship. I have proven competence in establishing & consolidating operations and implementing measures to achieve sustainable and profitable business. I am adept in leading multi-location and cross-cultural teams. Experience in M&A, handled multiple acquisition and carve- out globally. I have extensive know how and hands on experience of setting up Business Services operations from a scratch and taking them to a global level in sync with international standards. I possess comprehensive knowledge about the prevailing technology trends. I have driven several such initiatives leading to efficiency enhancement, productivity improvement and quality augmentation across the units. I have been engaged in working closely with other functions including direct Sales, Marketing, Finance, Manufacturing and Channels. I have also gained strategic experience in taking critical decisions imperative to run crucial operations. My convincing power and the attitude of ‘never say die’ are key strengths that have seen me through tough situations. Moreover with my strong liaison & relationship skills, I build & maintain long standing relations with stakeholders & key decision makers to strategically secure profitable business. I am deft at monitoring performance, analyzing status & progress reports and manage complex business challenges with strong work-ethics, interpersonal communication, relationship management and analytical skills. P&L Leader, handled global business, successfully executed multiple project to turn around loss making business. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of IT/ITES production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.