Rani Mariya
Dubai,United Arab Emirates
Summary
Skilled and efficient person with strong communication, time management and technical telecommunication abilities. Manages high workload in busy environment with organised mindset to consistently meet tight deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Telecommunication Assistance
Money Ocean IT Solutions
Dubai, United Arab Emirates
01.2024 - Current
- Managed communications collateral to align with website and company brand.
- Produced internal communications protocols and initiatives to boost employee morale.
- Assisted customers with varying questions using product knowledge and service expertise.
- Listened actively to offer accurate information and best solution to their needs.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained excellent client satisfaction by providing in-depth support.
Telecommunication Assistance
Sadaf Al Bahar Call Center Services LLC
Dubai, United Arab Emirates
10.2022 - 07.2023
- Improved efficiency and productivity by acquiring new skills.
- Developed appropriate resources to meet needs of diverse audiences.
- Increased customer satisfaction by resolving issues.
- Managed on-site evaluations, internal audits and customer surveys.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Managed customer expectations to improve satisfaction rates.
- Monitored market trends to remain ahead of competitor activity.
- Created timely follow-up alerts for increased sales conversions and completions.
- Recorded weekly sales calls and values on record sheet.
Receptionist
V R Travels
Shimoga, India
07.2019 - 07.2020
- Kept reception area clean and organised to uphold professional office reputation.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Assisted with set up of ID card and access permissions following site security practices.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Tracked daily activities and important metrics with spreadsheets.
- Offered knowledgeable, friendly support to in-office guests.
Education
Diploma - Computer Science
Govt Women Poly Technic College
India 03.2019 - 03.2021
Skills
- Top sales performer
- Microsoft Office
- Cash handling
- Written and verbal communication skills
- Staff training and mentorship
- Customer sales support
- Customer care
- Record maintenance
- Customer loyalty building
- Creative problem solving
- Basic computer knowledge
Languages
English
Intermediate
Hindi
Intermediate
Malayalam
Native
Kannada
Fluent
Tamil
Fluent
Timeline
Telecommunication Assistance
Money Ocean IT Solutions
01.2024 - Current
Telecommunication Assistance
Sadaf Al Bahar Call Center Services LLC
10.2022 - 07.2023
Receptionist
V R Travels
07.2019 - 07.2020
Diploma - Computer Science
Govt Women Poly Technic College
03.2019 - 03.2021