Ranish Sivan

• Prepared reports on key metrics, such as leads generated, conversion rates, and ROI.
• Researched emerging technologies in the field of sales and marketing, and made recommendations for implementation.
• Organized events such as conferences, exhibitions, and seminars. To promote products and services.
• Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
• Coordinated with the marketing team to create effective campaigns for products or services.
• Conducted market research to understand customer needs and preferences.
• Managed a team of sales representatives by providing guidance, training, and support when needed.
• Monitored customer satisfaction levels through surveys and feedback mechanisms.
• Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
• Evaluated performance metrics such as revenue generation, customer acquisition rate. To measure success of initiatives taken up by the team.
• Created and distributed promotional materials to increase brand awareness.
• Provided regular updates on the progress of activities related to sales and marketing operations to senior management.
• Developed partnerships with external organizations for joint promotions or collaborations.
• Analyzed competitor activities in the market, and identified opportunities for growth.
• Ensured compliance with company policies while carrying out day-to-day activities.
• Contributed expertise to build successful marketing strategies, including direct, partner, and social media approaches.
• Motivated and mentored employees to increase knowledge, skills, and career potential within the company.
• Directed branding, sales enablement, and PR strategies to support the implementation of comprehensive marketing strategies.
• Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses, and counsel on improvement strategies.
• Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Oversaw regional and local sales managers and staff.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Collaborated with the management team on long-term strategic planning initiatives for the organization.
• Assessed employee development needs, and provided feedback on their progress toward meeting goals.

1. Recruitment and Management of Agents:
- Identify, recruit, and train new agents.
- Manage and motivate existing agents to achieve sales targets.
- Monitor agent performance and provide guidance.

2. Sales and Business Development:
- Achieve sales targets for life insurance policies.
- Identify new business opportunities and markets.
- Develop and implement sales strategies.

3. Customer Service:
- Provide policy servicing and claim assistance.
- Resolve customer complaints and grievances.
- Ensure customer satisfaction.

4. Agency Building and Development:
- Build and maintain a strong agency force.
- Conduct training sessions and workshops.
- Monitor agency performance and provide feedback.

5. Administrative Tasks:
- Maintain records and reports.
- Manage agency administration.
- Ensure compliance with LIC regulations.

• 1. Test Planning:

- Review requirements and specifications.
- Create test plans and test cases.
- Identify testing scope and objectives.

2. Manual Testing:
- Test web pages, applications, and features manually.
- Verify functionality, usability, and compatibility.
- Identify and report defects and bugs.

3. Test Cases Execution:
- Execute test cases on various browsers, devices, and platforms.
- Test for responsiveness, accessibility, and performance.
4. Defect Reporting:

- Document and report defects using testing tools
- Provide detailed reproduction steps and screenshots.

5. Test Data Management:
- Create and manage test data.
- Ensure data integrity and confidentiality.

6. Collaboration:

- Work with developers to resolve defects.
- Participate in testing and project meetings.

Test Automation Support:

- Assist in automating testing using tools
- Help maintain automated test scripts.

1. Customer Interaction:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer concerns and issues promptly and professionally.

2. Product Knowledge:
- Develop and maintain expertise on Sallie Mae products and services.
- Provide accurate information to customers.

3. Problem-Solving:
- Troubleshoot and resolve complex customer issues.
- Escalate issues to senior management when necessary.

4. Communication:
- Communicate clearly and effectively with customers, colleagues, and management.
- Utilize active listening skills to understand customer needs.

5. Quality and Compliance:
- Adhere to company policies, procedures, and regulatory requirements.
- Maintain high-quality service standards.

6. Data Entry and Record-Keeping:
- Accurately document customer interactions and resolutions.
- Update customer accounts and records.