Ranita Rakshit

• Currently leading Inside Sales Function and serving as key member of executive team to develop sales strategies.
• Applied 12 years of rich experience across Ed-tech, IT products and services, and Ed-tech industries
• Experienced to work in B2B and B2C for various markets like US, Europe, Middle east, and India
• Directed team of minimum 6 managers and their respective teams (approximately 50+ member team with 5CR+ Revenue Target per month)
• Proven track record in managing and leading sales, growing business and building teams from scratch, managing global teams across geographies
• Experience in strategic planning and execution
• Growing and establishing new category/territory, managing customers, working with product, pricing and delivery team to influence product roadmap, pricing and GTM strategies to increase revenue and improve C-sat
• Grounded and closely aware of customer needs and pain points
• Communicate clear, strategic sales vision, effectively training and coaching both veteran and junior sales team members
• Knowledge of structuring sales quota and revenue expectations
• Proven experience in planning, executing and delivery of Sales strategies
• People Management experience
• Planning and executing of Go to market strategies and marketing activities
• Knowledge and experience of working in North America, UK, Europe, ANZ & India markets
• Exceptional verbal and written communication and interpersonal skills
• Sales driven and result oriented
• Ability to prepare reports and use of appropriate mode of communication Experience of budget planning and P & L for the region assigned.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
• Communicated with customers and vendors positively with particular attention to problem resolution
• Executed business plans to further strengthen and maximize territory sales and profits
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
• Researched industry and marketplace trends to enhance sales techniques and meet customer needs
• Oversaw and improved deliveries through proactive coordination of daily operations
• Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
• Improved business profits through innovative cost containment and revenue generation techniques
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
• Supported business management projects by monitoring and tracking risks, issues and action items
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Reduced operational risks while organizing data to forecast performance trends
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Reported issues to higher management with great detail
• Raised property accuracy and accountability by creating new automated tracking method
• Implemented business strategies, increasing revenue and effectively targeting new markets
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• Managed purchasing, sales, marketing and customer account operations efficiently
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
• Trained and guided team members to maintain high productivity and performance metrics
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Interacted well with customers to build connections and nurture relationships
• Supervised creation of exciting merchandise displays to catch attention of store customers
• Assisted in recruiting, hiring and training of team members
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Coordinated team schedules to keep shifts properly staffed during busy periods
• Assisted with hiring process and training of new employees
• Developed initial sales roadmaps and market strategies to promote successful product launches
• Anticipated financial impact from operational issues and worked with leadership to develop solutions
• Enhanced and redefined organizational structure to maintain competitive edge across territories
• Monitored daily cash discrepancies, inventory shrinkage and drive-off
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

• To manage team for Sales.
• To generate revenue for Company through process and system.
• To handle clients database and manage them
• Escalations and calls.
• To meet required SLA for organization.
• To effectively handle and drive Team
• Setting targets for both individuals and teams
• Measuring performance of both individuals and teams
• Offering Advisors guidance and feedback
• Helping to optimize procedures
• Finding ways to motivate Advisors
• Being responsible for performance management
• Setting objectives and reviewing KPIs)
• Identifying areas of underperformance
• Creating performance improvement plans
• Conducting internal reviews
• Putting together business cases for extra funding and technology
• Creating and maintaining positive culture.
• Mentored and guided employees to foster proper completion of assigned duties
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Conducted training and mentored team members to promote productivity and commitment to friendly service
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
• Built strong relationships with customers through positive attitude and attentive response
• Reviewed, implemented and updated company records related to team activities for future reference
• Held weekly team meetings to inform team members on company news and updates
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
• Supervised team members to confirm compliance with set procedures and quality requirements
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Worked with team to identify areas of improvement and devised solutions based on findings
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
• Promoted high standerds through personal example to help each member understand expected behavious and standards
• Conducted regular reviews of operations and identified areas for improvement
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Observed packing operations to verify conformance to specifications
• Educated staff on organizational mission and goals to help employees achieve success
• Helped meet changing demands by recommending improvements to business systems or procedures
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Frequently inspected production area to verify proper equipment operation
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
• Supported creation of detailed, technical financial models to value potential acquisition targets
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Developed effective improvement plans in alignment with goals and specifications
• Created and managed project plans, timelines and budgets
• Evaluated customer needs and feedback to drive product and service improvements
• Gathered, organized and input information into digital database
• Maintained database systems to track and analyze operational data
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
• Devised and implemented processes and procedures to streamline operations
• Evaluated staff performance and provided coaching to address inefficiencies
• Collected, arranged, and input information into database system

• Sales, handling P&L and revenue generation.
• To build relationship, via calls and face to face meetings and converting that to sales
• To handle end to end process, creating invoice, follow up for payments, making ensure that training dates are in order
• Responsible for all client communications, conflict resolution and compliance on client deliverables
• To ensure that client issues & complaints are dealt with in an efficient manner
• To provide regular two-way communication between client and team, hence, providing strong team representation and set proper client expectations
• Working closely with other key account managers in order to maintain continuous knowledge of status and overall health of customer accounts in order to identify potential issues and/or opportunities within or related to account
• Aware and in pursuit of opportunities for account growth and new business, involving Account Heads, Sales and account set up team
• Understanding of company capabilities and service, and effectively communicating all offerings to client.
• Sending reports to head of sales and operations, providing regular input on all account and sales activity, including status and email reports on weekly basis
• Managing team involving account management specialists for over 60,000 plus accounts and keeping track of overall health of client accounts.
• Addressing needs of frontline customer service teams and prioritize proper functionality of client accounts and database.

• Inside sales, outside sales, migrating Enterprise clients.
• Responsible for all client communications, conflict resolution and compliance on client deliverables.
• To ensure that client issues & complaints are dealt with in efficient manner
• To provide regular two-way communication between client and team, hence, providing strong team representation and set proper client expectations
• Working closely with account management team in order to maintain continuous knowledge of status and overall health of customer accounts in order to identify potential issues and/or opportunities within or related to account.
• Aware and in pursuit of opportunities for account growth and new business, involving sales and account set up team.
• Understanding of company capabilities and service, and effectively communicating all offerings to client.
• Sending reports to head of sales and operations, providing regular input and outputs on all account activity, including status and email reports on weekly basis.
• Addressing needs of frontline customer services and provide them this services accordingly.

• Achieve retail sales target set by corporate office.
• Achieve club target, which also includes marketing and promotion and brand campaign.
• Used to travel customer business location to answer queried and resolve issues related services.
• To keep motivated and inspire team members.
• Handling operations.
• Driving with team to achieve P&L.

• Coaching people on production and quality.
• Visiting customers place providing them health policies according to their requirements.
• Visit to customer on-site and solve their business needs and do consultative sales.
• Providing feedback to new joiners to achieve target.
• Develop strategy team will use to reach goal.
• Preparing reports and assignment of work.
• Assign and monitor daily work log.
• Initiate process.

• Handling outbound as well as inbound calls.
• Visit Client on-site to achieve desired target.
• Achieving set goal for month.
• Training and coaching people for collection process.
• Providing feedback to new joiners to achieve target.
• Leadership management, sales strategy, marketing strategy to reach P&L.

• Dealing with clients for customer service for Capital One Bank.
• Dealing with clients for all credit card queries.
• Visit Client on-site to give benefit oriented sales.
• Providing exceptional customer service for valued customers.
• Training new joiners and coaching OJT batches.
• Inside Sales, pitching all kind of banking products.

Computer Skills: PowerPoint, Tally, C++, Photoshop, Multimedia, Webpage Designing,Tableau, MS Excel.