Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Ranjalker Shubha

Hyderabad

Summary

A self-motivated, friendly and enthusiastic individual with excellent communication and customer service skills aspire to establish myself as a top quality service oriented person in the Aviation Industry and boost career by serving the needs of the customers with skills and knowledge.

Overview

6
6
years of professional experience

Work History

Intern

Alfa Beta
03.2022 - 08.2022
  • Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Guest Service Associate

Deccan Serai
03.2021 - 10.2021
  • Created welcoming and comfortable environment for guests.
  • Managed check-in and check-out procedures for guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.

GSA

Ginger hotel
11.2016 - 11.2017
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
  • Maintained clean and welcoming lobby area to create positive first impression for guests.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Processed guest check-ins and check-outs following procedures.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Education

Bachelor of Arts - Mass Communication

Dr.B.R. Ambedkar Open University, 2019
Bhainsa
03.2019

Intermediate -

Kakatiya Junior College
Nizamabad
05.2014

S.S.C -

Sarveshwara Vidya Mandir
Bhainsa
04.2012

Skills

  • Facebook Ads
  • Wordpress
  • Article Publishing
  • SEO
  • Social Media Marketing

Languages

Telugu
English
Hindi
Marathi

Personal Information

  • Date of Birth: 10/04/96
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Intern

Alfa Beta
03.2022 - 08.2022

Guest Service Associate

Deccan Serai
03.2021 - 10.2021

GSA

Ginger hotel
11.2016 - 11.2017

Bachelor of Arts - Mass Communication

Dr.B.R. Ambedkar Open University, 2019

Intermediate -

Kakatiya Junior College

S.S.C -

Sarveshwara Vidya Mandir

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Ranjalker Shubha