RANJAN BAI

A courteous, dedicated & multi-tasking professional with 09 years of experience in Hospitality industry. Hands-on experience in managing the entire gamut of operations pertaining to Front Desk, Communication Centre, In-House Reservations, Guest Relationship Management and so on. Demonstrated ability to make guests feel well taken care of and build their intent to return. Expertise in leading and motivating team members to deliver a unique experience to each guest. Dexterous in enhancing sales and cross selling opportunities to achieve maximum revenue for the hotel. Proficient in delivering training to the associates on standard operating procedures, soft skills, guest interactions, guest satisfaction surveys and in daily operations. Adroit in coordinating with multiple departments like Security, F&B and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. Conversant with Microsoft Office (Word/Excel/PowerPoint). Impeccable customer service skills and demonstrates competencies in managing front-of-the-house and back-of-the-house operations with a focus on generating revenue and increasing customer loyalty.

• ISO 9001:2015 Quality Management System
• Retail Management
• Warehouse Management: Inventory, Stock and Supply Chain
• Customer Service: Managing Customer Expectations
• IT Help Desk
• Excel
• Leadership Fundamentals
• Management Information System
• Revenue Management
• Power BI

Date of Birth: 08/25/90

• Best employee of the Department