Ranjan Kumar Tiwari
IT Engineering Support Professional
Vill: Saddupur Chunar Post-Chunar, District-Mirzapur, P.S-Chunar Uttar Pradesh
Summary
Self-motivated and hardworking fresher seeking an opportunity to prove my skills and utilize my knowledge in the growth of the organization.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT. Engineer
T.EN India limited
Vadodara
07.2022 - Current
- Providing support of 250 computers systems including Desktop, Laptops, Local and Network Printers
- Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issues
- Application Technical Support and IT support knowledge of the Engineering application/CAD and license management configuration
- User creation, Profile maintenance, GUI installation, & Role Authorization
- MS Outlook configuration management and troubleshooting backup/restore
- Installation and troubleshooting of all kinds of applications used in the Organization
- Handling customer escalations and proving solutions for the same
- Troubleshooting issues in Mails, operating systems, desktop software
- Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver &Devices
- Configuration of New User Profile, IP Address, and LAN in a local network environment
- Installations of Scanner, Printer of different Vendor (HP, & Cannon) and troubleshoot the Setting and Configuration
- Solve Internet-related problem Configuration Basic TCP/IP Setting
- Solve 2012 sever and tally server issue
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Maintained service schedule for software and hardware.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
- Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of [Number]%.
- Executed troubleshooting and server support in both in-person and remote situations.
- Produced reports on success rates and remedial requirements.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
IT Executive
AG Industries Pvt Ltd.
GURUGRAM
04.2019 - 02.2022
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
IT Assistant Executive
Orion Conmerx Pvt Ltd.
GURUGRAM
01.2017 - 04.2020
- Installed and configured software and hardware.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Implemented data backup strategies to safeguard critical company information.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Developed user-friendly IT solutions for improved staff productivity.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Science
Veer Kuawar Singh University
ARA, Bihar 04.2014 - 01.2016
10+2 -
Bihar Board
Dumraon 04.2011 - 01.2013
10th -
Bihar Board
Bihar 04.2010 - 01.2011
Skills
Timeline
IT. Engineer
T.EN India limited
07.2022 - Current
IT Executive
AG Industries Pvt Ltd.
04.2019 - 02.2022
IT Assistant Executive
Orion Conmerx Pvt Ltd.
01.2017 - 04.2020
Bachelor of Science - Science
Veer Kuawar Singh University
04.2014 - 01.2016
10+2 -
Bihar Board
04.2011 - 01.2013
10th -
Bihar Board
04.2010 - 01.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education Profile
- B.SC, Veer Kuawar Singh University, ARA, Bihar, 2016
- 10+2, Bihar Board, Bihar, 2013
- 10th, Bihar Board, Bihar, 2011
Disclaimer
I hereby inform you that all the statements made above are true to the best of my knowledge.
Personal Information
- Father's Name: Late Akhilanand Tiwari
- Date of Birth: 03/24/94
- Gender: Male
Roles And Responsibilities
- Providing support of 250 computer systems including Desktop, Laptops, Local and Network Printers
- Remote Management through Team Viewer, VNC, Remote Desktop
- Application Technical Support and IT support knowledge of the Engineering application/CAD
- User creation, Profile maintenance, GUI installation, & Role Authorization
- MS Outlook configuration management and troubleshooting backup/restore
- Installation and troubleshooting of all kinds of applications used in the Organization
- Handling customer escalations and proving solutions for the same
- Troubleshooting issues in Mails, operating systems, desktop software
- Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices
- Configuration of New User Profile, IP Address, and LAN in a local network environment
- Installations of Scanner, Printer of different Vendor and troubleshoot the Setting and Configuration
- Solve Internet-related problem Configuration Basic TCP/IP Setting
- Solve 2012 server and tally server issue
Education Profile
- B.SC, Veer Kuawar Singh University, ARA, Bihar, 2016
- 10+2, Bihar Board, Bihar, 2013
- 10th, Bihar Board, Bihar, 2011
Disclaimer
I hereby inform you that all the statements made above are true to the best of my knowledge.
Personal Information
- Father's Name: Late Akhilanand Tiwari
- Date of Birth: 03/24/94
- Gender: Male
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