Ranjan Kumar Tiwari
IT Engineering Support Professional
Vill: Saddupur Chunar Post-Chunar, District-Mirzapur, P.S-Chunar Uttar Pradesh
Summary
Self-motivated and hardworking fresher seeking an opportunity to prove my skills and utilize my knowledge in the growth of the organization.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT. Engineer
T.EN India limited
Vadodara
07.2022 - Current
- Providing support of 250 computers systems including Desktop, Laptops, Local and Network Printers
- Remote Management through Team Viewer, VNC, Remote Desktop to solve Windows and Software issues
- Application Technical Support and IT support knowledge of the Engineering application/CAD and license management configuration
- User creation, Profile maintenance, GUI installation, & Role Authorization
- MS Outlook configuration management and troubleshooting backup/restore
- Installation and troubleshooting of all kinds of applications used in the Organization
- Handling customer escalations and proving solutions for the same
- Troubleshooting issues in Mails, operating systems, desktop software
- Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver &Devices
- Configuration of New User Profile, IP Address, and LAN in a local network environment
- Installations of Scanner, Printer of different Vendor (HP, & Cannon) and troubleshoot the Setting and Configuration
- Solve Internet-related problem Configuration Basic TCP/IP Setting
- Solve 2012 sever and tally server issue
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Maintained service schedule for software and hardware.
- Identified and corrected system faults to minimize operational system downtime.
- Performed scheduled service work, installations, testing and repairs.
- Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of [Number]%.
- Executed troubleshooting and server support in both in-person and remote situations.
- Produced reports on success rates and remedial requirements.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
IT Executive
AG Industries Pvt Ltd.
GURUGRAM
04.2019 - 02.2022
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
IT Assistant Executive
Orion Conmerx Pvt Ltd.
GURUGRAM
01.2017 - 04.2020
- Installed and configured software and hardware.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Implemented data backup strategies to safeguard critical company information.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Developed user-friendly IT solutions for improved staff productivity.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Science
Veer Kuawar Singh University
ARA, Bihar 04.2014 - 01.2016
10+2 -
Bihar Board
Dumraon 04.2011 - 01.2013
10th -
Bihar Board
Bihar 04.2010 - 01.2011
Skills
Office 365
Outlook
Windows troubleshooting
Windows 7
Windows 8
Windows 10
Windows 11
MAC Installation
Customization
Troubleshooting
LAN Network installation
Software installation
Application installation
Utilities installation
AutoCAD installation
Printer installation
Windows autopilot
Microsoft Intune
Trend Micro security
Network Firewall management
IT assets inventory management
IT problem management
IT asset management
IT vendor management
System updates
Remote support
Technical troubleshooting
Hardware troubleshooting
Technical support
Software configuration
Control systems
Wireless networking
Equipment monitoring
Operating systems
Network functionality
TCP/IP protocol
System and network security
Switches and routers
User research
Timeline
IT. Engineer
T.EN India limited
07.2022 - Current
IT Executive
AG Industries Pvt Ltd.
04.2019 - 02.2022
IT Assistant Executive
Orion Conmerx Pvt Ltd.
01.2017 - 04.2020
Bachelor of Science - Science
Veer Kuawar Singh University
04.2014 - 01.2016
10+2 -
Bihar Board
04.2011 - 01.2013
10th -
Bihar Board
04.2010 - 01.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education Profile
- B.SC, Veer Kuawar Singh University, ARA, Bihar, 2016
- 10+2, Bihar Board, Bihar, 2013
- 10th, Bihar Board, Bihar, 2011
Disclaimer
I hereby inform you that all the statements made above are true to the best of my knowledge.
Personal Information
- Father's Name: Late Akhilanand Tiwari
- Date of Birth: 03/24/94
- Gender: Male
Roles And Responsibilities
- Providing support of 250 computer systems including Desktop, Laptops, Local and Network Printers
- Remote Management through Team Viewer, VNC, Remote Desktop
- Application Technical Support and IT support knowledge of the Engineering application/CAD
- User creation, Profile maintenance, GUI installation, & Role Authorization
- MS Outlook configuration management and troubleshooting backup/restore
- Installation and troubleshooting of all kinds of applications used in the Organization
- Handling customer escalations and proving solutions for the same
- Troubleshooting issues in Mails, operating systems, desktop software
- Troubleshoot problems Desktop & Laptop Hardware and OS Configuring of Driver & Devices
- Configuration of New User Profile, IP Address, and LAN in a local network environment
- Installations of Scanner, Printer of different Vendor and troubleshoot the Setting and Configuration
- Solve Internet-related problem Configuration Basic TCP/IP Setting
- Solve 2012 server and tally server issue
Education Profile
- B.SC, Veer Kuawar Singh University, ARA, Bihar, 2016
- 10+2, Bihar Board, Bihar, 2013
- 10th, Bihar Board, Bihar, 2011
Disclaimer
I hereby inform you that all the statements made above are true to the best of my knowledge.
Personal Information
- Father's Name: Late Akhilanand Tiwari
- Date of Birth: 03/24/94
- Gender: Male