Ranjan Sharma

• Outbound and inbound - leading and driving at the warehouse (FC).
• Oversaw and controlled outbound operations across the Fulfillment Center (FC), including picking, packing, quality check (QC), and dispatches.
• Prepared dashboards and performance reports; regularly presented insights to senior management.
• Facilitated cross-functional communication and collaboration among internal teams to ensure smooth operations and improve working conditions.
• Promoted a culture of teamwork, accountability, and proactive communication within the outbound team.

Key achievements: 1.

1. PRTO reduction from 3.5% to an impressive 0.9%.

2. Day breach reduction from 10% to 3%, exceeding the target of 4.5%.

3. D1 speed improvement from 65% to an outstanding 89%.

• Company Overview: Country Delight, a milk subscription business that leverages technology to deliver quality in-house products to end consumers directly.
• Handled a team of 150+ staff and 4 delivery boys, backup delivery boys, loading and unloading team, supervisor, and assistant center manager, which delivered the packages that increased our customer experience and ensured customers were delighted at all times.
• Managed over 4,000 orders on a daily basis with the help of more than 100 delivery boys by maintaining the DB ratio and route ratio.
• Delivered a high level of service to customers in an effort to build upon future relationships, and we ensure that all deliveries are completed before 7:30 a.m. We responded to customer concerns and worked with the CS team to significantly raise customer satisfaction ratings.
• Instant delivery: managing a daily order and taking care of the overall operation from packing to the last-mile delivery. And we make a roster and plan the next day's manpower required for the operation. Overall inventory management, including its audit (damage, expired, etc.).
• Leading and supervising the last mile team, day-to-day decision-making on strategies, dispatch processes, and monitoring and controlling the loading and unloading of the milk van for on-time dispatch and route completion.
• Planning for the server demand for daily orders and arrangements of inventory from the plant, providing quality of service to the consumer according to their preference for delivery, i.e. Early morning, and fulfill the customer request.
• Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets. Key achievements:

Key achievements

1. Reduced the number of per day service complaints count from 1% to 0.50%.

2. Decreased the per day non-delivery count from 1.27% to 0.83% over the period of 1 month.

3. Productively increase as per Budget DB ratio of 35 to 40.

• Managed a team of over 200 off-roll associates and 3 on-roll employees (F&V Day Ops, pick, pack, and dispatch), PT, supervisor, team lead, and DM, which delivered the packages that increased our customer experience and ensured customers were delighted at all times.
• Daily Operation - Running day-to-day operations and implementing the strategy for the cluster. Being on the field to manage the operations and the on-ground team in the cluster, interacting with them, and coordinating and overseeing the planning, organizing, and delegating of work among staff.
• Responsible for all activities such as pick and pack, dispatch, P&L, warehouse cleanliness, inventory (SAP) consumables, and the safety of all employees in the warehouse, as well as proper training of DA and drivers, and package handling training. Responsible for maintaining the inventory levels at the store and controlling shrinkage as per company standards, sales operations, and profitability.
• Process: Administering operations and activities across delivery Warehouse ,ensured 100% Compliance of KPI. Followed 100% ZTP (Zero Tolerance Policy) and adhered to process improvement and quality standards at all times, and reviewed and ensured all KPIs of the MB staff are met on an ongoing basis.

• Team Handling: Managed a team of over 300 associates, which delivered the packages that increased our customer experience, and ensured customers were delighted at all times.
• Process: Administering operations and activities across delivery stations, ensured 100% compliance of KPI. Followed 100% ZTP (Zero Tolerance Policy) and adhered to process improvement and quality standards at all times.
• Scorecard: Steering the maintenance of scorecard performance of delivery stations and 3PL Node.
• Load Management: Handled daily load management. Follow-ups with SC and FC for smooth functioning.
• Proper follow-ups with line haul planning of peak manpower and resources to run operations effectively.
• Time Management: Timely assign and depart activities. Monitoring MFN pickups, C-returns, and same-day deliveries. Deliver Express packages on time. Along with operational responsibility, the major focus remains on best delivery and making sure end delivery is instilled in the team. Maintained high-quality hygiene and safety for the facility and people.
• Analyzing operational requirements by scheduling and assigning employees, following up on work results. Taking adequate measures to monitor and analyze.
• Roster: Roster management, pre-shift plan, weekly and monthly basis to head, resolving all HR-related issues of associates, and ensuring the availability of adequate and trained manpower as per plan.
• Maintaining the WBR (Weekly Business Review) to match the company standards and generating ideas to improve it.
• Audit: Audit of the receiving, sorting, assigning, and departing process by the team, and guiding them to do it in a more efficient manner.
• Losses/Theft Control: Coordinating the CX abuse/theft cases with the SLP team; investigate and dive deep to identify the root cause and plan to decrease.
• Following COVID-19 safety standards and norms. We use vehicle partition in out-on-road vehicles, managed PPE inventory, and roster planning to avoid gathering.

Amazon Carrier Work flow

Team Lead - September 2021 to November 2022,

Supervisor - AMXL - August 2019 to Sep 2021

Pickup Supervisor - Dec 2017 to Aug 2019

Delivery Supervisor - April 2016 to Dec 2017

Process Associate - Sep 2015 to April 2016

Delivery Boy - Aug 2014 to Sep 2015

Key Achievements.

Damage capacity analysis and taking it to 1% by decreasing 4.43%.

2. AMXL - Productivity improvement from 10 to 15.

3. Get Awards for Making a Different Award, Extra Mile Award.

4. Developed 6 DAs to process associates.

5. Winner in the PAN India contest of C2D at DELO.

6. Part of North Top Pickup Station with Station Scorecard: 10/10.

7.DLIR. The 50-meter bad scan was above 15%, but now the bad scan is below 6%. Get awards for the best.