RANJAN SINGH

Highly motivated and detail-oriented professional with a passion for problem-solving and continuous learning. Possessing strong communication and organizational skills, and a proven track record of successfully managing multiple projects in a fast-paced environment. A quick learner with a positive attitude, always willing to go the extra mile to meet deadlines and exceed expectations. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Make an action plan on the given target and break them into parts like weekly and monthly., Driving tight on time execution of ongoing promotion, Display Matrix and safety measures etc., Identifying the fast-selling SKUs ranging and buffer and ensure everyone is aware about the products., Targeting on the NDQ and refurbished products to liquidate as earliest possible to minimize loss., Brief our team every day on the daily target phasing, and delicate task with Time Bound so that it gets finishes on time and client will be always delighted with the service., Everyday do follow up with customer service desk to monitor that every, customer's issues are resolved on time., Helping Store manager to analyze Week to date, MTD, YTD sales data and develop an action plan to drive KPI like NET Sale, VAS, OL Accessories NPS., Ensure the action plan is being implemented on the floor resulting to achieve all KPIs., Keep details tracking on expenses and making action plan to reduce the unnecessary expenses resulting maximize profit., Analyzing the underperforming areas and do a root cause analysis., Monitor Sales Performance against last year, Last month, Last week and discuss with managers and staffs., Make sure visual merchandising have been followed as per company process., Tracking and monitoring all the sales transactions at store also keep an eye on the refund transaction and inventory., Ensure the store is hygiene and safe for shopping., As A Safety Hero of the store, we always make sure that the store is safe for customer and staffs, and ensure timely report on the portal of any incident noticed., Finish PID on time and report the same to the SM if any shrinkage has been noticed,, Timely tracking of Open GAN, and SRs ensure issue have been resolved before TAT resulting a Great NPS has been maintained., Daily checking of NPS portal and call up the unsatisfied customer and do a root cause analyze and share learning with the team so that the same issue will not be repeated again and again., Sharing the best practices with the team so that we can maximize our customer service experiences., Analyze the mystery audit score and take corrective action to ensure improvement in customer shopping experience.

Title: ASSISTANT DEPARTMENT MANAGER

• ZIP Care Most Valued Player FY 2023 Q2.
• Awarded as Piler of the Croma 5 Times, while working as CSS.
• Highest Sales in Attachment

• ZIP Care Most Valued Player FY 2023 Q2 while in Bangalore Sarjapur Total Mall Store A114