Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Websites
Timeline
Generic
Ranjan Singh

Ranjan Singh

Mumbai

Summary

Business Leader experienced in ATM, CCTV Security & Surveillance, and Telecom industries. Achieved enhanced operational efficiency and strengthened risk management through expertise in AI-based monitoring, ATM security, fraud prevention, and command centre operations within BFSI sector. Focused on delivering impactful governance and technology oversight in mission-critical environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Chief Executive Officer (CEO)

CAPITAL SOFTS SECURE PVT LTD
Mumbai
06.2021 - Current

Led end-to-end business operations, strategy, and growth initiatives to enhance organisational performance

Oversaw P&L, budgeting, and financial performance to drive fiscal responsibility and growth

  • Managed 24/7 command center operations, ensuring optimal service delivery and client satisfaction
  • Drive risk mitigation, fraud prevention, and compliance frameworks
  • Oversee AI-based surveillance and monitoring systems for ATM networks
  • Leading a security and surveillance organization delivering AI-driven monitoring and risk management solutions for the BFSI sector.
  • Ensure operational efficiency, service delivery, and client satisfaction
  • Key Achievements:

Implemented AI-based fraud detection systems, reducing incidents by 30%

  • Improved operational efficiency, reducing downtime by 25%
  • Established centralized command center with 99.9% uptime
  • Scaled business operations, achieving 32% revenue growth
  • Key Responsibilities:

AVP – Head Projects Deployment

FINANCIAL SOFTWARE & SYSTEMS
Mumbai
01.2016 - 01.2021

Led large-scale ATM and BFSI project deployments, ensuring delivery within scope, timelines, and budget

Managed end-to-end project lifecycle including planning, execution, and risk management.

Identified and mitigated risks through proactive planning and governance

Implemented project management frameworks and tracking systems, streamlining processes and enhancing project oversight.

  • Facilitated communication between clients and internal stakeholders to align business objectives.
  • Progressed from Business Head – East Regionto a national leadership role, managing large-scale ATM and BFSI project
  • deployments across India. Led end-to-end project lifecycle, ensuring alignment with business goals, client expectations, and
  • Maintained operational excellence through process improvements and efficiency measures.
  • Key Responsibilities:

Key Achievements:

• Delivered 10+ projects annually with 95% on-time completion rate
• Reduced deployment timelines by 20% through process optimization and improved planning
• Progressed from Regional Business Head (East) to National Project Leadership role, demonstrating strong performance and leadership capability

Field Services Manager II

NCR CORPORATION
Patna
01.2011 - 01.2016
  • Managed ATM performance to maximise uptime
  • Minimised ATM downtime through proactive maintenance strategies
  • Increased transaction volume by 30% through optimization
  • Led deployment and optimization initiatives
  • Ensured compliance with SLAs to maintain operational efficiency
  • Coordinated billing and collections to enhance client relationships
  • Secured timely collections through effective client communication

Head- Service Delivery

TATA TELE SERVICES LTD
Jharkhand
01.2007 - 01.2011

Project Manager

BHARTI AIRTEL
Kolkata
01.2005 - 01.2007

Engineer

VSNL
Jharkhand
01.2003 - 01.2005

Education

MBA - Marketing

Sikkim Manipal University
India

BSC - Information Technology

Sikkim Manipal University
India

DIPLOMA - Electronics & Communications

Karnataka University
India

Skills

  • P&L Management
  • Strategic Leadership
  • Corporate Governance
  • Risk Management
  • Compliance controls
  • Fraud Prevention
  • Cybersecurity
  • Operational Efficiency
  • Risk Mitigation
  • Continuity planning
  • Business Development
  • AI surveillance
  • Command centre Operations

Certification

  • PMP - Project Management Professional (PMI)
  • PSM I - Professional Scrum Master
  • ITIL - Foundations in IT Service Management
  • Six Sigma - Green Belt - CSSGB

Languages

English
Advanced
C1
Hindi
Advanced
C1

Interests

  • Passionate about exploring emerging technologies and continuously enhancing knowledge to drive innovation and value creation
  • Traveling and cultural exploration
  • Engaging in professional networking and knowledge sharing

Timeline

Chief Executive Officer (CEO)

CAPITAL SOFTS SECURE PVT LTD
06.2021 - Current

AVP – Head Projects Deployment

FINANCIAL SOFTWARE & SYSTEMS
01.2016 - 01.2021

Field Services Manager II

NCR CORPORATION
01.2011 - 01.2016

Head- Service Delivery

TATA TELE SERVICES LTD
01.2007 - 01.2011

Project Manager

BHARTI AIRTEL
01.2005 - 01.2007

Engineer

VSNL
01.2003 - 01.2005

MBA - Marketing

Sikkim Manipal University

BSC - Information Technology

Sikkim Manipal University

DIPLOMA - Electronics & Communications

Karnataka University
Ranjan Singh