Ranjan Viswanadh

Overall, 15 + years’ experience in IT with 7-year experience as an SAP BASIS consultant and with over 7 years as Service Delivery Lead and 1.5 year as a Service Delivery Manager with a diverse knowledge of various SAP R/3 system landscapes, proven experience in R/3 technical support, Installation, Upgrades, system administration, project management, training, and customer support Organized, planned, and successfully delivered several Basis activities on time. Assumed leadership of an offshore team of Basis consultants to improve the delivery of services for a multinational global company. Proposed changes in coordination with management to the project team and worked closely with onsite team members and customers. Result: SLA performance has improved; defect item count went down, and ticket resolution time was faster. Led a successful team of consultants to deliver complex program and project tasks. Ability to work with different organizations and levels, from executives, business users, functional and development teams to IT Project Management focus areas include project planning, capacity management, and customer communications Delivery - focused and was able to motivate teams to perform value-added services, project proposals, oral presentations, timeline determination, effort estimation, staffing schedule, and post- go-live support Multiple engagement experience with the global delivery model including offshore functional and development support Strong leadership, organizational and interpersonal skills, was able to manage a team of 20 members. Staff and competency development experience with coaching and mentoring skills Strong experience in leading and managing AMS Support Model for Operations and Maintenance Experience with project scoping, planning, estimation, execution, and implementation methodology Ability to manage people across different geographic locations and cultures. Has knowledge of the SAP components and their integration with other related SAP products.

Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.