Mayank Chitransh
Mohali
Summary
To work in an environment of growth and excellence where I can utilize my skills and effectively contribute to the growth of organization.
Communicative Senior Analyst with strong project management and relationship building talents. Gifted to assess business processes and inefficiencies. Dedicated to providing leadership and coordination of project teams.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Dynino India
Gurugram
11.2023 - 11.2024
- Conducted research on new destinations and attractions to expand product portfolio.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Provided support during pre-trip preparations such as visa applications.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Used successful consultative strategies to close new package sales.
Senior Analyst
Personiv Gurugram
05.2023 - 11.2023
- Handling inbound and outbound calls
- Hardcore sales with fine customer handling
- Providing best experience to the customers
- B2C business handling for a canadian telecommunication brand
- Maintained updated knowledge base on industry trends and best practices.
- Analyzed and tracked data to prepare forecasts and identify trends.
Sales Teammate
Taskus India
11.2021 - 04.2023
- Tracked inventory levels at store locations and replenished stock as needed.
- Maintained a thorough understanding of company products and services to effectively answer customer inquiries.
- Implemented creative solutions for complex problems encountered while dealing with customers.
- Performed data entry tasks into computer systems accurately and efficiently.
- Analyzed customer feedback data to inform future marketing campaigns and promotions.
Cce
Teleperformance
09.2019 - 01.2021
- Analyzed sales trends to maximize sales potential.
- Developed and implemented sales strategies to increase diamond sales.
- Analyzed sales trends to forecast future sales volumes.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Processed sales transactions accurately while achieving monthly sales goals.
Travel Consultant
Travelay
Chandigarh
12.2024 - Current
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Provided support during pre-trip preparations such as visa applications.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Developed customized travel plans to meet customer needs and preferences.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
Senior Secondary -
NIOS
01.2018
Matriculation -
Manav Mangal School
01.2015
Skills
- Ability to cope with changing environment
- Hardworking
- Leadership Quality
- Communication skills
- Critical thinker
- Adjusting to situations
- Handling pressures
- Handling customers
- Financial Modeling
- Client management
- Client Relationship Management
- Business Intelligence
- Advanced Excel
- Tech-Savvy
- Competitive Analysis
- Report Preparation
Personal Information
- Father's Name: Mr. Sanjeev Kumar
- Mother's Name: Mrs. Seema Saxena
- Date of Birth: 03/11/2000
- Gender: Male
- Marital Status: Single
Learnings
- Awareness provided to rural people for fake brands and Swachh Bharat Abhiyan.
- Market Survey and Research conducted for online and offline mode of payment in rural areas.
- Technical hardware and software knowledge
- Attended PMKVY course on android
Category
General
Languages
- English
- Hindi
Hobbies and Interests
- Gaming
- Programming
Disclaimer
The above mentioned details are correct and true to the best of my knowledge.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Travel Consultant
Travelay
12.2024 - Current
Travel Consultant
Dynino India
11.2023 - 11.2024
Senior Analyst
Personiv Gurugram
05.2023 - 11.2023
Sales Teammate
Taskus India
11.2021 - 04.2023
Cce
Teleperformance
09.2019 - 01.2021
Senior Secondary -
NIOS
Matriculation -
Manav Mangal School