Ranjana Kaur
New Delhi
Summary
Technical support professional with deep expertise in managing and resolving complex technical issues. Known for customer satisfaction through effective troubleshooting and proactive problem-solving abilities. Strong focus on team collaboration and adaptability to evolving challenges, ensuring reliable support and innovative solutions.
Overview
9
9
years of professional experience
Work History
Sr. technical support engineer
Concentrix (Convergys India Services Pvt Ltd)
10.2019 - 06.2025
- Troubleshooting common Windows OS issues like BSOD, No Boot, No Display, Battery & charging problems
- Fixing Wi-Fi and network glitches like WiFi not connecting, Internet working slow etc.
- Advance level troubleshooting of OneDrive.
- MS Office suite application problems, Windows activation and update/upgrade, Software Repair and updates.
- On-premises Active Directory User Management.
- Worked on Rave and DFC ticketing tools to resolve user issues. Worked through calling channels as well.
Customer Service Center Associate 2 - Consumer
FIS Global Services Pvt. Ltd
06.2016 - 12.2017
- Worked in technical support team of O2 sim card (chat process) and Rushcard (email process).
- Basic mobile phone troubleshooting, mobile network issues.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
B.Com - Commerce
Vinayaka Missions Sikkim University
07-2017
12th - Commerce With Mathematics
The Frank Anthony Public School
05-2010
class 10th - All Subjects
The Frank Anthony Public School
05-2008
Skills
- Efficient in resolving Windows issues, troubleshooting network glitches
- Helping users with their login issues and MS office applications usage problems
- Good in team work and multitasking
- Flexible and adaptable towards business requirements
- Sincere, polite and disciplined towards higher management
- Prioritize work as per the given SLA
Languages
Hindi
English
Timeline
Sr. technical support engineer
Concentrix (Convergys India Services Pvt Ltd)
10.2019 - 06.2025
Customer Service Center Associate 2 - Consumer
FIS Global Services Pvt. Ltd
06.2016 - 12.2017
B.Com - Commerce
Vinayaka Missions Sikkim University
12th - Commerce With Mathematics
The Frank Anthony Public School
class 10th - All Subjects
The Frank Anthony Public School
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