Ranjana Kirupakaran
Chennai
Summary
An ambitious and career-focused individual, passionate about developing young minds and making a positive contribution to society. Former sport professional and National Medalist in Rowing, firmly believes that anything is possible with sheer determination, discipline, and effort. Eager to apply these principles in work and deliver outstanding results to the organization with wholehearted loyalty and commitment. Possesses strong work ethics, adaptability, and exceptional interpersonal skills to swiftly master new skills and embrace challenges for enhancing the organizational brand.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Tamilnadu Amateur Rowing Association
- Coordinated and resolved technical issues with the organizing committee, Umpires and volunteers for the Rowing Championship so the regatta takes places according to International standards
- Worked with the Organizing committee for various Rowing Events like- Sub-junior and Challenger sprint National Rowing championships2018; Masters National Rowing Championships2019; Tamil Nadu State Rowing Championships2022 &2023 etc
- Engaging with clients and stakeholders to facilitate the progress of the event; create and establish emergency contingency plans
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting
Executive Content Writer
GoDB Tech Private Limited
07.2024 - 12.2024
- Increased brand visibility by consistently producing high-quality, SEO-optimized content.
- Streamlined content production processes through effective project management and collaboration with team members.
- Collaborated with graphic designers to produce visually appealing content, enriching user experience.
- Developed and maintained content calendar to ensure consistent publication, boosting reader engagement over time.
- Edited and revised existing content based on analytics, significantly increasing page views and engagement.
- Managed social media accounts, growing follower base through engaging and informative posts.
ETT Support Specialist
The World Bank Group
03.2023 - 11.2023
- Handling E-mails workflow and advising clients on their queries on the Travel content from team AskAccounting
- Support clients by identifying problems, researching answers, and providing guidance on appropriate solutions in a timely manner
- Clear and accurate documentation of data with the case-management software and follow up on tickets
- Provide daily support with the resolution of escalated tickets and act as liaison to the Bank and the technical leads to ensure prompt resolution of issues
Mentor Program Coordinator
Just Play India (NGO)
02.2020 - 03.2023
- Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations
- Conducted online workshops and taught Yoga to the mentees for stress management and personality development
- Guided instruction by mentoring teachers to improve leadership and teaching effectiveness
- Observed teaching methods and examined learning materials to determine areas needing improvement
Business Development Manager
Rite Stride &3D spaceship
01.2019 - 02.2020
- Introduced the sports and wellness program for kids at schools and coordinated with the trainers and the school management (clients)
- Determined business development opportunities and implemented effective strategy for client acquisition and brand management
- Led sales planning, development, and product management to grow existing accounts and establish new sales accounts
Intern
State Human Rights Commission of Tamilnadu
04.2017 - 06.2017
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
- Worked with team members to promote great customer service and pleasant work environment
- Wrote procedures, reports and technical documents in easy-to-understand terminology
- Maintained accurate records and files pertaining to departmental areas of responsibility
Education
Master of Science - Yoga Therapy and Teacher Training
University of Madras
04.2021
Master of Arts - Political Science
University of Madras
04.2018
Bachelor of Arts - Political Science
JBAS College For Women
04.2016
High School Diploma - CBSE
Kendriya Vidyalaya CLRI
04.2013
Skills
- Communication and Client Support
- Academic Advisory
- Policies and Procedures Enforcement
- Administrative Staff Coordination
- Project and Brand Management
- Behavioral/Cognitive Skills Development
- Business Development Understanding
- Creative Problem Solving
- Customer service expert
- Customer service
LNGG
English
Tamil
Hindi
French
Accomplishments
- Created awareness and highlighted the concerns related to women's safety by interacting with the Vice- President of India during his visit to Chennai in2013.
- Recipient of the prestigious service award by the JBAS College for women for contributions to the Department of Political Science and the Department of Physical Education for being the Sports Secretary in2016.
- Gold medalist in the International Regatta held at Madras Boat Club in2017 and participant of various International Rowing events.
- Trained college and rowing juniors at sports/cultural events, rowing, yoga and won numerous prizes along with the team.
- Invited as the Chief Guest by various schools to speak and to motivate students for their Sports meets.
- Completed Double Masters degrees (MA. Political Sci. & M.Sc. Yoga), completed a6 months long Yoga teacher training course from Vivekananda Kendra, Kanyakumari and received certification from the Indian Yoga Association on Hatha and Ashtanga yoga.
- Teacher of Yoga and personality development (freelance) for various educational institutions and teams like the IOB basketball team etc.
Timeline
Executive Content Writer
GoDB Tech Private Limited
07.2024 - 12.2024
ETT Support Specialist
The World Bank Group
03.2023 - 11.2023
Mentor Program Coordinator
Just Play India (NGO)
02.2020 - 03.2023
Business Development Manager
Rite Stride &3D spaceship
01.2019 - 02.2020
Intern
State Human Rights Commission of Tamilnadu
04.2017 - 06.2017
Technical Support Representative
Tamilnadu Amateur Rowing Association
Master of Arts - Political Science
University of Madras
Bachelor of Arts - Political Science
JBAS College For Women
High School Diploma - CBSE
Kendriya Vidyalaya CLRI
Master of Science - Yoga Therapy and Teacher Training
University of Madras
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