Ranjana Kumari

Managed a global team of curriculum developers, providing strategic coaching and mentorship to optimize sales and client success training programs across diverse regions.

➤ Built and cultivated a high-performing team focused on creating impactful training content aligned with business objectives, consistently monitoring performance and iterating for continuous improvement. Achieved an NPS score of 77 as a direct result of these efforts.

➤ Designed and launched a global onboarding program for over 6,600 sales and client success representatives, ensuring alignment with organizational goals and business needs. Continuously assessed content quality and effectiveness, leading to a reduction in ramp time by 20 days in 2023 and an NPS score of 73.

➤ Refined and enhanced competency models for sales representatives, adapting to industry changes, evolving company values, and improving overall organizational performance.

➤ Collaborated closely with senior leaders in sales and client success to identify critical training opportunities, develop and implement scalable onboarding solutions, and drive both engagement and retention.

➤ Provide visionary leadership to a content development team, focusing on coaching, mentoring, and fostering professional growth to maximize team output and impact.

➤ Forged strategic partnerships with external vendors and training institutions to ensure ongoing innovation and progression in representative development, optimizing external resources to meet evolving training needs.

➤ Worked in close partnership with HR Business Partners, Talent Acquisition, and Talent Development leaders to build predictive models that align with current and future talent needs, ensuring the long-term growth and success of the organization.

➤ Led the global onboarding program for all Client Success roles at YouTube, ensuring a seamless introduction for new hires across regions.
➤ Designed, and facilitated company-wide product training initiatives.
➤ Conducted interviews and onboarded new trainers at Youtube, ensuring alignment with company goals and standards.
➤ Trained management & Clients on AdWords Policies, Products.
➤ Analyzed data from onboarding assessments to identify trends and recommend training improvements.

• Worked with an e-commerce platform as a product escalation analyst
• Handled all the high-level escalation from the customers for their product delivery issues