Ranjan Kumar Acharya
Technical and Service Delivery
Bhubaneswar
Summary
Manager with 15+ years of experience in Spearheading Enterprise Product Support, Application Support, Service Delivery, Account Management, Operations Management, Process Management, Escalation Management, Quality Management, Team Management, and Training and Development in the Managed Services/ITES. Proficient at leading large teams for running successful Client Service Delivery, process operations, and developing procedures and service standards for business excellence in Service Delivery and ITES.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Delivery Manager-Consultant
Eagle Technologies resources Pvt Ltd
04.2024 - Current
- Company Overview: Eagle Tech is an authorized and esteemed
Manager Application Delivery
BNY Mellon Technology
11.2021 - 03.2024
- Company Overview: BNY Mellon Technology Private Limited, established in 2000, is a group company of BNY Mellon operating in India, providing technology solutions to the bank. The Technology division has over 13,000 professionals, working across nine innovation centers worldwide
- System Availability and Resiliency
- Managing Mission critical SaaS Enterprise application availability on hybrid cloud for the Bank for 150+ global clients, ensuring 24/7 support
- Leading Global teams of Release managers and SRE
- Led and delivered projects of varying sizes and complexity across different domains, with multi-location and cross-cultural experience
- Large teams, having worked in the AUS, US, UK, Singapore, Middle East, Canada etc.
- Supervised the design and implementation of a secure IT infrastructure
- Executed the Global Disaster Recovery strategy, ensuring business continuity and minimizing downtime during critical events
- Modernized the monitoring stack, implementing advanced tools and technologies to enhance system performance and efficiency
- Managed capacity planning, tuning, and yearly audits to ensure optimal resource allocation and compliance with industry standards.
- Automation
- Implemented automated deployment of application patches, resulting in a 70% reduction in time.
- Developed and implemented an automated peer review process for new builds, eliminating the need for manual intervention.
- Streamlined data retrieval and analysis by automating the on-demand log extraction process, enhancing troubleshooting and decision-making.
- Reduced incidents by 50% through the automation of day-to-day monitoring tasks.
- Team Leadership
- Managed a team of 25 Application support engineers with zero attrition in the last 3 years
Manager Application Support
BNY Mellon Technology
09.2016 - 09.2021
- Company Overview: BNY Mellon Technology Private Limited, established in 2000, is a group company of BNY Mellon operating in India, providing technology solutions to the bank. The Technology division has over 13,000 professionals, working across nine innovation centers worldwide
- Platform support
- Responsible for maintaining & sustaining operations of 15 applications (in-house & vendor) and a global team of 15 team members across London, Mumbai, and Toronto. Applications with user-base of 800 globally - primarily Front office (FICC), Quantitative and Compliance team.
- Delegated tasks and responsibilities to maximize team performance and resource utilization
- Responsible for change and release management
- Responsible for scheduling annual DR Tests and Major data center migration's
- System Upgradation
- Devised and implemented IT policies and systems aligned with upper management strategies
- Analyzed business requirements, identified technology needs, and achieved a 30% increase in productivity
- Provided valuable insights and innovative solutions to successfully resolve complex IT issues
- Key Achievements
- Achieved significant cost savings of $50k through strategic initiatives and effective cost management
- Implemented new infrastructure to optimize resources, supervise staff, and improve overall IT processes by 30%
Tech Lead Application Delivery
BNY Mellon Technology
03.2014 - 03.2016
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
System Software Analyst
BNY Mellon Technology
06.2012 - 03.2014
- Optimized application functionality through rigorous testing and debugging practices.
- Streamlined processes for increased productivity through thorough system analysis and optimization.
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
- Fostered a culture of continuous improvement and learning by staying current on industry trends and developments, sharing insights with the team.
Software Engineer
HSBC Global Technology
10.2010 - 03.2011
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
Software Executive
Development Credit Bank
04.2008 - 10.2010
- Enhanced software performance by leading a team in the development and implementation of innovative optimization techniques.
- Steered organization-wide adoption of best practices in cybersecurity measures fortifying defenses against potential breaches and threats.
- Managed cross-functional teams to deliver high-quality software products within tight deadlines and budget constraints.
- Developed robust data-driven strategies for prioritizing feature enhancements based on customer feedback analysis.
Education
Masters in Computer Application - Information Technology
Khallikote Autonomous College
Berhampur,Odisha 05.2002 - 07.2006
Skills
SaaS Operations
Certification
AZ400, ITIL 4 Foundation, Safe 5 practitioner
Timeline
Technical Delivery Manager-Consultant
Eagle Technologies resources Pvt Ltd
04.2024 - Current
Manager Application Delivery
BNY Mellon Technology
11.2021 - 03.2024
Manager Application Support
BNY Mellon Technology
09.2016 - 09.2021
Tech Lead Application Delivery
BNY Mellon Technology
03.2014 - 03.2016
System Software Analyst
BNY Mellon Technology
06.2012 - 03.2014
Software Engineer
HSBC Global Technology
10.2010 - 03.2011
Software Executive
Development Credit Bank
04.2008 - 10.2010
Masters in Computer Application - Information Technology
Khallikote Autonomous College
05.2002 - 07.2006
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