RANJANI BALU
Summary
Data Analyst with expertise in process validation, business needs analysis, and proficiency in Salesforce, Gensys, and Power BI tools. Known for understanding customer requirements and translating them into actionable project plans. Passionate about leveraging Big Data to drive strategic business decisions. Dedicated and hard-working professional with a track record of delivering insights that optimize operations and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Data Analyst
Tech Mahindra
Bengaluru
10.2021 - Current
- Resolve customer concerns while consistently providing superior levels of service through our different contact channels
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
- Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
- Make independent decisions to resolve customer issues with strong problem-solving skills
- Generated monthly reports utilizing advanced Excel spreadsheet functions.
- Discussion on skill development for particular customer service concerns
- Retain customers and increase customer loyalty while projecting a professional, efficient, and positive approach
Client Coordinator
Accenture
Bengaluru
04.2017 - 01.2019
- Processing escalated claims, assessing reasons for escalation, and resolving them according to priority set by Supervisors.
- Proactively managing client and customer deadlines to ensure timely processing of claims.
- Escalating complex situations or information needs to Supervisors as necessary.
- Updating Standard Operating Procedures (SOPs) to improve efficiency and achieve automation targets.
- Collaborating with Sales, clients, customers, and management to address and resolve defect issues.
- Identifying and proposing solutions for operational challenges that hinder claim processing.
Education
B.sc (Computer Science) -
St. Joseph College Of Arts & Science (WOMEN)
High School Diploma -
PARIMALAM HR SEC SCHOOL
SSLC -
GOVT.GIRLS HR SEC SCHOOL
Hosur, TN01.2011
Skills
- Ability to work with team
- Good communication skills
- Good in Inter-personal skills
- Time Management
- Problem-Solving
- Critical Thinking
- PowerBI Reporting
- Salesforce and Gensys Analytics
- Microsoft Access
Accomplishments
- Effectively resolved 95% of disputes, maintaining professionalism and customer satisfaction.
- Effective Communication
- Resolving complex customer issues and receiving positive customer feedback.
- Improved Data Accuracy and Integrity
Languages
English Proficient
Advanced (C1)
Tamil Native
Bilingual or Proficient (C2)
Telugu Advanced
Upper intermediate (B2)
Kannada Advanced
Upper intermediate (B2)
Timeline
Data Analyst
Tech Mahindra
10.2021 - Current
Client Coordinator
Accenture
04.2017 - 01.2019
B.sc (Computer Science) -
St. Joseph College Of Arts & Science (WOMEN)
High School Diploma -
PARIMALAM HR SEC SCHOOL
SSLC -
GOVT.GIRLS HR SEC SCHOOL