RANJANI KUMARI BHARTI
Summary
Detail-oriented Third Party Relationship Management professional with expertise in managing the third-party lifecycle to ensure compliance with policies and regulatory requirements. Coordinates cross-functional stakeholders for vendor onboarding, due diligence, risk assessments, and contract governance. Tracks operational risk issues, drives remediation efforts, and maintains audit-ready documentation to support internal controls and regulatory reviews.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Analyst (GCS)
American Express
Gurgaon
09.2025 - Current
- Coordinating with internal stakeholders and third-party vendors to support onboarding, due diligence, contract management, and ongoing monitoring activities throughout the vendor lifecycle.
- Collaborating with cross-functional teams such as Procurement, Compliance, Information Security, and Business Units to ensure third-party engagements meet enterprise governance requirements.
- Tracked outstanding risk and compliance actions, followed up with stakeholders for timely completion of remediation items, and escalated critical issues.
- Assisting during internal audits, regulatory reviews, and control assessments by coordinating data requests, providing supporting documentation, and tracking action plans to closure.
- Maintaining accurate documentation and records to support effective operational risk management, audit readiness, and regulatory compliance.
Senior Analyst (CFN)
American Express
Gurgaon
05.2021 - 08.2025
- Resolved escalations from merchants and relationship managers regarding service issues, enhancing customer satisfaction from merchants and relationship managers
- Coordinated with merchants, partner banks, and relationship managers to facilitate efficient process workflows
- Managed POS installation, deinstallation, and service-related queries to ensure seamless transaction operations
- Conducting Audit for team members and preparing report for the same on a monthly basis for governance.
- Preparing and maintaining pending inventory for the team and updating Merchant force database report for the team on a daily basis
Senior Analyst (CFN)
American Express
Gurgaon
12.2017 - 05.2021
- Conducted CLIC audits to ensure compliance and governance standards were met for the team members to maintain governance and process hygiene
- Creating process SOPs (Standard Operating Procedures) for different partner banks.
- Handled end-to-end inventory fetching, sanitising file allocation, reporting, and maintaining tracking.
- Fetched inventory via SFTP portal for partner banks and onboarded merchant accounts in bulk.
- Sent reports to partner banks and provided status updates to GMNS.
- Have provided training and support to peers
TCPS Analyst(PS&O)
American Express
Gurgaon
10.2015 - 12.2017
- Prepared monthly MIS detailing collection requests and processed dollar amounts, providing insights on transaction volume.
- Processed requests from individuals, merchants, banks, and other financial institutions for payment of travellers or gift cheques encashed on behalf of American Express.
- Performing VC due diligence on a a monthly basis
- Streamlined processes by creating an article for ECCO, enhancing operational clarity.
Customer Service Executive
Concentrix
04.2014 - 07.2015
- Monitored customer accounts and tracked orders to ensure accuracy and timely delivery
- Troubleshooting orders and customer satisfaction
- Provide comprehensive information of products and services to customers
- Developed innovative strategies that enhanced customer service experience
Education
Graduation - Mass Communication
Patna Women's College
Patna03-2014
Intermediate -
Kendriya Vidyalaya Danpur Cantt
Patna03-2011
Matriculation -
Kendriya Vidyalaya Danapur Cantt
03-2009
Certification
- Digital Marketing - Digiperform
Hobbies and interests
- dancing and Yoga
- Reading books/Novels
Accomplishments
- Successfully Onboarded 20+ third parties during Center’s acquisition within stringent timelines, demonstrating my ability to manage execution while maintaining governance requirements.
- Successfully transitioned 25+ third parties from other VP remits into our Business Unit while ensuring seamless onboarding and governance.
- Reviewing vendor invoices and spend patterns to identify discrepancies, validate charges, and highlight opportunities for cost optimization and improved spend management.
- Led Startright project for India market end to end.
- Collaborated with Stakeholders on multiple projects.
- Handling CEAT activities for the respective teams since 10 years.
- Multiple recognition for quality and consistency.
SKILLS
- Hands on applications - PROCESS UNITY, ARCHER, Merchant Force/Salesforce, CLIC, Genesis, IVU, ECCO, MSP, WFIS, LEXIS NEXIS
- Quite adept in Microsoft excel (making reports, dashboards etc)
- Proficient presentation skills in MS Powepoint
- Vendor Management, Risk assessment and compliance monitoring.
- Audit Coordination, Cross Functional Collaboration and Conflict Resolution.
Timeline
Senior Analyst (GCS)
American Express
09.2025 - Current
Senior Analyst (CFN)
American Express
05.2021 - 08.2025
Senior Analyst (CFN)
American Express
12.2017 - 05.2021
TCPS Analyst(PS&O)
American Express
10.2015 - 12.2017
Customer Service Executive
Concentrix
04.2014 - 07.2015
Graduation - Mass Communication
Patna Women's College
Intermediate -
Kendriya Vidyalaya Danpur Cantt
Matriculation -
Kendriya Vidyalaya Danapur Cantt