Ranjani Rao
Human Resource And Business Process Specialist
Summary
Proficient Human Resource and Business Process Analyst with 9+ years of supporting, planning, and coordinating daily operational and administrative functions. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Possesses varied industrial experience including Telecom Network sector, Aviation, Travel, Retail, Education and Human Resources. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Business Process Service Analyst
Accenture PTE LTD
12.2021 - Current
- Oversee the development of process and policy documentation, track any changes and manage documentation updates
- Process transactions on Workday, Salesforce, and other systems
- Gathering data and working with cross-functional teams on processes management
- Create and Maintain partnerships with HR Business Partners, Employee Relations Specialists and HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, and HR information systems)
- Collaborate with team lead and business partners to define, prioritize, and develop processes
- Supported project planning, which includes setting timelines, streamlining processes, and monitoring team deliverables
- Key RAA is to keep the company HR systems and processes digitally maintained with adherence to strict corporate governance
Project Coordinator
Accenture PTE LTD, Campus Recruitment
06.2021 - 10.2021
- Assists recruitment team with customized screening
- Developed and improved HR strategies and policies that aligned with business objectives, culture, and goals across all business units
- Provided necessary support to recruitment projects
- Managed potential applicants' database
- Maintained relevant recruitment, employment, compensation, benefits, pay administration, and other related organizational policies, practices, procedures, and regulations
- Worked closely with business leaders and stakeholders across the group to execute key talent development initiatives including talent review and retention, employee engagement to drive a high performing culture and attract talent
- Serves as point of contact for the provision of consultative service to hiring authorities
- Handles and prioritizes multiple ranges of advanced administrative activities with wide latitude for independent initiatives
- Undertake any ad hoc projects and duties as assigned by senior management team members
- Analyze market trends and conduct benchmarking study to ensure compensation packages remain competitive.
Project Management Office Analyst
Accenture PTE LTD
11.2019 - 05.2021
- Established and maintained working relationships with senior leadership, business management, program sponsors, vendors, and business clients
- Develop, plan, and led communication with stakeholders, serving as the primary liaison for the PMO
- Fostering positive relationships with stakeholders and ensuring timely project deliverables across the business units
- Provide technical support and analyze major faults in telecom networks
- Manage client escalations related to technical errors associated with data
- Provided detail analysis and deep drive triage for critical application error handling using Splunk
- Delegated bad jobs / data-related queries to onshore and offshore teams and prepared execution reports
- Drafted new and improved existing project management office policies and processes
- Ensured all meeting routines, daily / weekly reports, agendas, and timelines were well documented
- Prepared status reports (including budget and track expenses) and presentations, and published communication to stakeholders
- Coordinate with the Client Financial Management (CFM) team to support Billing, Procurement Activities, and Payroll Forecast
- Onboarding and Offboarding process for both onshore and offshore teams
- Create and maintain relationships with suppliers and serve as the singular point of contact for matters concerning contracts
- Maintain records for correspondence and documentation concerning established contracts and those in progress
- Communicate and present information to stakeholders about all contract-related matters.
HR & Office Manager
LWC PTE LTD
05.2019 - 11.2019
- Managed all administrative duties such as travel arrangements, meeting rooms, seat allocation
- Event coordination and management etc
- Managed accounting, bookings, and reconciliation activities
- Managed end-to-end licenses and contract management such as negotiation of contract renewal and coordinating for compliance and audit exercises
- Responsible for all resources business applications access, monitoring their training following MOM norms
- Invoice Management Process, CPF payments, grants, and IRAS-related matters
- Managed all government processes related to employment and issue of passes
- Managed Payroll processing and Leave Management System of all employees
- Complete payments and control expenses by receiving, processing, verifying, and reconciling invoices
- Verify vendor accounts by reconciling monthly statements and related transactions
- Note: Took a break for 7 months due to personal and medical reasons
Customer Service Representative & Project Coordinator
Trescal PTE LTD
06.2018 - 10.2018
- Raise requests for registering equipment for calibration and requests for quotations from various vendors
- Prepare Purchase orders and delivery notes for dispatching the equipment for calibration
- Managed invoice processing for calibrated equipment
- Follow up with the items that were sent out for calibration
- Supported in drafting Statement of Work (SOW) and Approval Certificate
- Submit a report of equipment which have completed calibration
- Followed strict guidelines on first-time quality and managed their quality governance system
- Prepare the Delivery Order for dispatching equipment to the customer post calibration activities are completed
- Managed end-to-end office administrative activities
- Data Management: Responsible for Managing pre and post-calibration reports, reports, purchase orders and other documents on proprietary software
- Maintain and Track equipment which are due for annual calibration
- Process outgoing payments in compliance with financial policies and procedures
- Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data
- Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
- Manage contracts and services following company policies
- Prepare and negotiate the terms and conditions of contracts
Admin Executive
Millennium Tours & Travels PTE LTD
09.2016 - 12.2017
- Represented company in various Domestic and International Travel and Tourism events
- Travel extensively to countries, like Germany, Dubai, Vietnam, Indonesia, and Malaysia to develop partnerships with various agencies/agents
- Effectively managed events for our guests within and outside the country
- Managed all Operational and HR-related activities, which included:
- CPF filing and maintaining all records
- Coordinate with the auditor for filing audits
- Resource management, attendance, Payroll
- Managed invoices and payment processes
- Active looked into GEBIZ for tenders and quotations
- Managed all legal and contractual activities, securing licensees and renewing contracts
- Liaising with vendors (hotels and restaurants) for contracts
- Visa Process Management:
- Managed visa process for all outboard travel requests
- Liaised with ICA for visitor visa process and other travel requirements.
Office Administrative Manager; Teacher; Coordinator
Learning Edge PVT LTD
Bengaluru
05.2013 - 03.2016
- Administrative duties like handling inquiries, admissions process, and enrolment of students
- Initiating a record-keeping system for all students
- Conducted regular Parent Teacher Meetings and discussed their child's development and performance
- Managed all activities for the Preschool 1 class, which included conducting daily interactive sessions and fun activities, which are essential for the kids' physical and mental development
- Conduct various interactive and engaging sessions
- Develop and maintain financial records of the students.
Education
Bachelors of Science - Electronics
Bangalore University
Diploma - Information Management Systems
Aptech Education PVT LTD
Cadet Corps (NCC) Certificate, Indian Military Cadet Corps - undefined
National
Skills
Project and Program Managementundefined
Timeline
Business Process Service Analyst
Accenture PTE LTD
12.2021 - Current
Project Coordinator
Accenture PTE LTD, Campus Recruitment
06.2021 - 10.2021
Project Management Office Analyst
Accenture PTE LTD
11.2019 - 05.2021
HR & Office Manager
LWC PTE LTD
05.2019 - 11.2019
Customer Service Representative & Project Coordinator
Trescal PTE LTD
06.2018 - 10.2018
Admin Executive
Millennium Tours & Travels PTE LTD
09.2016 - 12.2017
Office Administrative Manager; Teacher; Coordinator
Learning Edge PVT LTD
05.2013 - 03.2016
Bachelors of Science - Electronics
Bangalore University
Diploma - Information Management Systems
Aptech Education PVT LTD
Cadet Corps (NCC) Certificate, Indian Military Cadet Corps - undefined
National
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