Ranjan Singh Viswanadh
Hyderabad
Summary
Senior SAP and Digital Transformation Leader with over 18 years of enterprise SAP experience, including more than 8 years in global AMS and service delivery leadership roles. Extensive expertise in leading RISE with SAP programs, Global AMS operations, and Global Capability Center (GCC) setups, with a strong track record in building scalable operating models, transition frameworks, and Centers of Excellence (CoE) for multinational clients.
Proven leader in managing large, multi-geography teams of 100+ professionals, driving service excellence, operational stability, and continuous transformation across SAP landscapes. Highly experienced in ITIL-based service governance, including Incident, Problem, Change, and Release Management, with a strong focus on automation, proactive monitoring, root-cause elimination, and service optimization to enhance system reliability and business continuity.
Specialized in RISE with SAP engagements, including cloud transition readiness, hybrid landscape management, hyperscaler coordination (AWS/Azure/GCP), SAP ECS collaboration, and compliance-driven operations. Adept at defining governance models, SLAs, KPIs, and service transition frameworks to ensure seamless onboarding, stabilization, and long-term value realization for RISE customers.
Strong foundation in Global AMS leadership, delivering 24x7 support models, follow-the-sun operations, and outcome-based service delivery across SAP Basis, HANA, S/4HANA, BOBJ, PI/PO, CRM, BI/BW, FI/CO, and MDM landscapes. Known for driving service transformation initiatives, including automation, AI-enabled monitoring, knowledge management, and process standardization to improve efficiency and reduce operational risk.
Experienced in GCC (Global Capability Center) leadership, including setup, scaling, and maturity development of offshore delivery centers. Expertise in workforce planning, talent transformation, leadership development, and building future-ready SAP teams aligned with enterprise digital roadmaps.
A trusted executive partner to clients and internal stakeholders, recognized for strategic account governance, escalation leadership, service expansion, and revenue growth initiatives. People-first leader with a strong focus on mentoring, succession planning, and building high-performing, resilient teams that consistently deliver high CSAT and ESAT scores.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
SAP and CRM Operations Delivery Manager
Numeric Technologies Pvt. Ltd
Hyderabad
08.2023 - Current
- Leading end-to-end SAP AMS delivery across multiple landscapes (ECC, S/4HANA, BTP, Basis, ABAP, Integration, and Cloud platforms).
- Managing a team of 100+ consultants across geographies, ensuring SLA adherence and 24x7 coverage through IST & PST shifts.
- Implemented strong ITIL-based governance (Incident, Problem, Change management) and reduced incident backlog by 95%.
- Partnering with CXO-level stakeholders for quarterly and Monthly service reviews, ensuring business alignment and high customer satisfaction.
- Successfully handled transition from implementation to steady-state AMS, with seamless knowledge transfer and stabilization.
- Introduced automation & proactive monitoring in AMS operations, reducing manual tickets by 25% and improving system uptime.
- Optimized resource allocation and cost models, delivering AMS within defined budget and achieving 10% cost savings.
- Developed customized reports for improved data accuracy on MTTA and MTTR.
- Led hiring, onboarding and training new hires to fulfill business requirements.
SAP AMS SERVICE DELIVERY MANAGER
LEMONGRASS
Bangalore
04.2021 - 08.2023
- Responsible for entire engagement and serve as primary contact for customer inquiries and escalations (SAP Basis and Infrastructure management on AWS).
- Responsible for Quarterly and Monthly Governance with customers.
- Conduct regular operation scrums, internal and external.
- Manage finance and budgets, determine ways to reduce costs, and improve service availability.
- Provide strategic and tactical recommendations in relation to technology-related issues.
- Responsible for communication and relationship with customers for support issues and accommodating any time zone needs.
- Responsible for releases scheduling with release manager, resource planning, quality of deliverables, budget & time tracking.
- Improved service quality, addressing client concerns promptly and professionally.
- Supervised operations of 24-hour customer service desk staffed by 50 team members.
SAP AMS SERVICE DELIVERY LEAD
Dell EMC
Bangalore
04.2017 - 04.2021
- Conduct regular project review meetings with project managers to monitor project-level performance, budget, schedule, risk, and quality management.
- Manage and review Teams individual performances.
- Performing analysis and resolving technical problems, formulating long-term solutions to address issues escalated from production.
- Worked with clients/customer to create technical strategies and frameworks.
- Proven relationship management working across teams.
- Performed S4hana installations and Upgrades on Hana and BOBJ.
SAP AMS Basis Lead
FLUXKON TECHNOLOGIES
New Delhi
07.2014 - 04.2017
- Demonstrated architecture and design expertise with enterprise server and storage networking projects in support of SAP in large-scale environments.
- Identifying and analyzing potential areas for improvement of SAP systems (pro-active problem management) and delivering continuous improvement.
- Own incident, problem, and change management across all competencies including the technical part of SAP application as well as the infrastructure level.
- Performed Hana and BOBJ installations and Upgrades.
- Performed Oracle to Hana DB migration using DMO.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Software Engineer
Accenture Solutions Private
Pune
04.2013 - 10.2013
- SAP Printers are set up on a large scale.
- Implemented required support packs for SAP and Oracle solutions, ensuring all software installations remained current and secure.
- Installed kernel upgrades by technical documentation guidelines, adhering to SAP's best practices.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Managed system performance and user profiles.
- Operated within several environments such as IBM AIX, Linux and others OS platforms.
Software Engineer
Regional Software Research Labs
Vijayawada
07.2007 - 04.2013
- Managed system performance and user profiles.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Implemented required support packs for SAP and Oracle products, ensuring software installations remained current and secure.
- Performed Daily Production Checks and other Monitoring related activities.
Education
Master of Science - Computer and Information Sciences
Acharya Nagarjuna University
Guntur, Andhra Pradesh03.2011
Bachelor of Science - Computer Sciences
GOKULA KRISHNA COLLEGE OF ENGINEERING
Sullurupeta, Andhra Pradesh04.2007
Skills
- SAP Basis Administration (HANA, S/4HANA, BOBJ, PI/PO, CRM, BI/BW, FI/CO, MDM)
- AMS Service Delivery & Transition Management
- Building & Leading Large Teams (50-150)
- ITSM Process Management (Incident, Problem, Change, Release)
- Process Improvement & Automation Initiatives
- Client Engagement & Stakeholder Management
- Resource Planning & Cost Optimization
- Escalation Handling & CSAT/ESAT Management
- SOP & Knowledge Base Documentation
- Career Mentoring & Team Development
- ITIL governance
- Budget management
Client Portfolio
Global client portfolio (multi-industry)
- Technology: Autodesk, NVIDIA
- Telecom: Vodafone
- Logistics and transport: TNT, FirstGroup
- Manufacturing and mining: BHP Billiton, FCC (Florida Crystals), and Premier Foods
- Healthcare and life sciences: Johnson and Johnson, Elanco, Convatec
- Finance and publishing: Wolters Kluwer Financial Services, Cambridge University Press
- Consumer and FMCG: Coca-Cola
- Travel and Leisure: Princess
- Enterprise services: Meridian, DLHUC
Accomplishments
Operational Excellence Award – SAP AMS. Awarded for driving proactive monitoring, incident automation, and SLA adherence across multi-client SAP landscapes.
Certification
Scrum Foundation Professional Certificate.
PROFESSIONAL REFERENCES
Praveen Alagarsamy, Principal/Director, Advanced Cloud Engineering, Microsoft, +91 99022 88890
Vikram Boka, CDM, Virtustream (Dell EMC2), +1 (858) 231-4135
Abhishek Khare, Chief Delivery Advisor, Bright Tier Solutions, +918878879987
Prashanth NagaBushan - Program Director - Numeric Technologies - +919900755088
Timeline
SAP and CRM Operations Delivery Manager
Numeric Technologies Pvt. Ltd
08.2023 - Current
SAP AMS SERVICE DELIVERY MANAGER
LEMONGRASS
04.2021 - 08.2023
SAP AMS SERVICE DELIVERY LEAD
Dell EMC
04.2017 - 04.2021
SAP AMS Basis Lead
FLUXKON TECHNOLOGIES
07.2014 - 04.2017
Software Engineer
Accenture Solutions Private
04.2013 - 10.2013
Software Engineer
Regional Software Research Labs
07.2007 - 04.2013
Master of Science - Computer and Information Sciences
Acharya Nagarjuna University
Bachelor of Science - Computer Sciences
GOKULA KRISHNA COLLEGE OF ENGINEERING