Open To Work
Hi, I’m
Ranjan Thomas Dasgupta
Boy's Town, Gangarampur, Dakshin Alipur, South 24 Parganas, West Bengal
Work Preference
Summary
Experienced Pool and Lounge Floor Supervisor and In-Room Dining Supervisor with a strong background in the hospitality industry. Held positions at prestigious resorts including Atlantis the Palm, Marriott Hotel, Viceroy Hotel, Five Hotel, and Raffles Hotel. Possesses excellent verbal communication skills and a focus on outstanding customer service. Demonstrated ability to effectively manage staff and ensure high levels of customer satisfaction. Skilled in problem-solving, maintaining a clean bar, and anticipating customer needs. Future goal is to continue career as a Pool and Lounge Floor Supervisor and In-Room Dining Supervisor, utilizing leadership abilities and commitment to exceptional service to contribute to the growth of a reputable establishment.
Overview
25
years of professional experience
Work History
Terracotta Multicusine Restaurant Gandhinagar
Restaurant Captain
10.2024 - Current
Job overview
- Supervise restaurant staff to ensure exceptional customer service.
- Trained new employees on restaurant policies and procedures.
- Coordinated reservations and managed table assignments efficiently.
- Monitored food quality and presentation before serving to guests.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to optimize workflow during peak hours.
Pathikashram NilayaGandhinagar
Assistant Restaurant Manager
10.2024 - 05.2025
Five Hotel, Dubai
Pool & Bar Lounge Supervisor
08.2017 - 02.2018
Job overview
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Implemented creative marketing strategies that increased foot traffic into the lounge during slow periods or special events.
- Improved employee retention, implementing comprehensive training programs for new hires and ongoing professional development opportunities for existing staff.
- Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
- Monitored daily financial transactions accurately, ensuring proper cash handling practices were followed consistently by all team members.
- Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
- Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
- Resolved conflicts between guests or employees quickly and professionally, maintaining a harmonious atmosphere in the lounge at all times.
- Developed loyalty among patrons through attentive service, personalized recommendations, and consistent attention to detail.
Marriott Hotel, Dubai
Waiter R.S
11.2016 - 01.2017
Job overview
- Provided excellent customer service to guests, taking orders, serving food and beverages, and ensuring guest satisfaction
- Assisted with setting up and clearing tables, and maintained a clean and organized work area.
Atlantis the Palm Hotel, Dubai
Nasimi Beach Supervisor
10.2011 - 01.2015
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Tawoos Catering, Muscat
Waiter
10.2010 - 12.2010
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Wafer Food Service, Kuwait
Shift Supervisor
01.2007 - 02.2009
Job overview
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
Hassani Trading Company, Dubai
Warehouse Supervisor
08.2004 - 01.2007
Job overview
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
Mcdonald's Restaurant, Kuwait
Service Crew
04.2001 - 07.2003
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Raffles Hotel, Dubai
Room Service Supervisor
4 2018 - 9 2020
Job overview
- Developed strong relationships with team members through effective communication and collaboration.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Coordinated special event setups as needed, collaborating with catering or banquet teams to fulfill requirements accurately.
- Conducted regular inspections of hotel rooms to ensure adherence to quality standards and guest expectations.
- Reduced response times for room service orders by optimizing staffing schedules based on peak hours.
- Implemented staff incentive programs that recognized exceptional performance, boosting employee morale and productivity.
- Boosted customer loyalty with exceptional attention to detail and personalized service.
- Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
Education
St. Mary's Orphanage & Day SchoolKolkata
10 Pass.
Skills
Workplace Safety
,Store Opening and Closing
,Inventory tracking and storage
,Problem-Solving
,Customer Service
References
- Steven Alexander, Lawrence & Mayo, stevenalexander0901@gmail.com, +919831051680
- Sunita Alexander, La Martiniere for Boys, sunitaalexander@yahoo.com, +917980115928
Languages
2,4,5,5,5
CUST
Timeline
Restaurant Captain
Terracotta Multicusine Restaurant
10.2024 - Current
Assistant Restaurant Manager
Pathikashram Nilaya
10.2024 - 05.2025
Pool & Bar Lounge Supervisor
Five Hotel, Dubai
08.2017 - 02.2018
Waiter R.S
Marriott Hotel, Dubai
11.2016 - 01.2017
Nasimi Beach Supervisor
Atlantis the Palm Hotel, Dubai
10.2011 - 01.2015
Waiter
Tawoos Catering, Muscat
10.2010 - 12.2010
Shift Supervisor
Wafer Food Service, Kuwait
01.2007 - 02.2009
Warehouse Supervisor
Hassani Trading Company, Dubai
08.2004 - 01.2007
Service Crew
Mcdonald's Restaurant, Kuwait
04.2001 - 07.2003
Room Service Supervisor
Raffles Hotel, Dubai
4 2018 - 9 2020
St. Mary's Orphanage & Day School
10 Pass.