Summary
Overview
Work History
Education
Skills
Travelling
Timeline
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RANJAY DWARIKA TIWARI

Associate (FCX)
Bhiwandi,MH

Summary

Dynamic professional seeking a position in a reputable organization to leverage strong statistical expertise and business administration skills. Eager to explore opportunities in operations and analysis, aiming to drive efficiency and innovation. Committed to making meaningful contributions that align with company objectives and enhance overall performance. Passionate about utilizing analytical insights to support strategic decision-making and foster growth.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Associate

Delhivery Private Limited
03.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Pickup Management: Manage the entire pickup process, ensuring shipments are ready and aligned as per schedule.
  • Documentation and Compliance: Maintain invoices, manifests, and shipping labels as per Delhivery’s compliance requirements.
  • Packaging Standards: Ensure consignments are packed properly, as per Delhivery guidelines, to avoid transit damage.
  • Coordination with the Operations Team: Act as the bridge between the shipper and Delhivery operations for smooth execution.
  • Tracking & Status Updates: Share regular pickup updates with the client via email or system updates.
  • Client Support Role: Assist shippers in understanding Delhivery’s pickup processes and requirements.
  • Adherence to TAT: Ensure timely confirmations and readiness of shipments to avoid SLA breaches.

Assistant Manager

Kotak General Insurance ( Dispatch Department)
02.2024 - 11.2024
  • Managed the daily dispatch of insurance policy documents, claim papers, and communication letters through courier/logistics partners.
  • Coordinated with vendors and courier partners to ensure timely pickup, dispatch, and delivery of documents across branches and customers.
  • Maintained dispatch records, POD (Proof of Delivery), and ensured compliance with TAT for critical policy dispatches.
  • Handled escalation cases of lost or delayed consignments, and coordinated with courier teams for resolution.
  • Monitored inward/outward courier registers, and reconciled shipments with vendor billing.
  • Ensured adherence to company SOPs, audit requirements, and data accuracy in documentation.
  • Supported cross-functional teams (Operations, Claims, Customer Service) for urgent dispatch needs.

Executive (PST)

Delhivery Private Limited
08.2021 - 01.2024
  • Customer Escalation Management: Minimized customer escalations by ensuring a smooth shipment flow across the network.
    Conducted Root Cause Analysis (RCA) and implemented corrective actions.
    Resolved the client’s daily operational issues within defined SLAs.
    Managed social media and escalated cases in coordination with Customer Service (CS) and Business Development (BD) teams.
  • Operational Issue Resolution: Ensured the timely connection of every shipment without delay.
    Assisted the operations team in resolving problematic shipments (e.g., missing, damaged, regulatory holds, and client escalations).
    Oversaw on-time connections to avoid service disruptions.
  • Shipment Monitoring: Tracked short-shipped items and followed up with origin and next-connect centers.
    Supported customer service in resolving short shipment issues within the turnaround time.
    Verified shipment movement using CCTV footage for missing consignments.
  • MIS Reporting: Prepared daily performance and pendency reports for senior management.
    Shared closure remarks and updates with leadership teams.
  • PST Area Management: Oversaw PST operations and resolved issues in real time.
    Educated and guided ground staff for improved efficiency.
  • SOP and Audit Compliance: Ensured adherence to SOPs and audit timelines.
    Revised and introduced new SOPs to enhance operational performance.
  • Performance Monitoring & Cost Control: Monitored mid-mile and last-mile lane performance.
    Controlled shipment costs and ensured on-time deliveries as per the Promise Delivery Date (PDD).
  • Cross-Functional Communication: Collaborated with internal teams to meet operational goals.
    Provided inputs on network expansion, with a focus on escalation flow management.
  • Client Escalation Handling: Proactively managed client escalations and coordinated with teams for timely resolution and customer satisfaction.

Education

Bachelor of Commerce (B.Com) -

Bhiwandi Nizampur Nagarpalika College
Bhiwandi
04.2001 -

HSC - Commerce

Bhiwandi Nizampur Nagarpalika College
Bhiwandi
04.2001 -

SSC -

Shree Satya Narayan Hindi Vidyalay
Bhiwandi
04.2001 -

Skills

Escalation Management

Travelling

Passionate about traveling – enjoy exploring new places, cultures, and experiences, which enhances adaptability and broadens perspective.

Timeline

Associate

Delhivery Private Limited
03.2024 - Current

Assistant Manager

Kotak General Insurance ( Dispatch Department)
02.2024 - 11.2024

Executive (PST)

Delhivery Private Limited
08.2021 - 01.2024

Bachelor of Commerce (B.Com) -

Bhiwandi Nizampur Nagarpalika College
04.2001 -

HSC - Commerce

Bhiwandi Nizampur Nagarpalika College
04.2001 -

SSC -

Shree Satya Narayan Hindi Vidyalay
04.2001 -

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