With over 10 years of experience in customer service, sales, and operations, A seasoned professional who delivers exceptional results. Have worked with leading companies such as Accenture, and WNS in payroll, operations management, and administrative responsibilities, along with providing the training to the new people or employees. Core competencies include client's relationship management, problem solving, escalation handling, training, and performance management.
Have consistently achieved high scores in quality, NPS, and revenue generation, as well as won multiple awards for customer service and sales excellence.
Highly motivated and self-driven individual who is always dedicated to given work and team.
• Star Performer - I received the Star Performer Award and won seven back-to-back Excel@Work certificates in WNS.
• Outstanding Performance - Received an appreciation from the client for achieving score of 90 in NPS (CSAT).
• Extraordinary Contribution: for generating the highest revenue for the process for continuously 6 years in WNS.
• Outlook, MS Office, Excel (Basic) & Power Point
• Typing Speed: 48 wpm.
• Passport availability: Yes, Indian Passport
• Driving License: Indian Driving License
Father Name: Ramender Pratap Singh
Mother Name: Nirmala
Nationality: Indian
Marital Status: Married
D.O.B: 13th May 1989
I confirm that the information I have given is accurate to the best of my knowledge and belief.
Place: Ranjay Kumar Singh
Date: Signature