Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Technical Skills
Personal Information
Declaration
Timeline
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Ranjay Singh

Ranjay Singh

Lucknow

Summary

With over 10 years of experience in customer service, sales, and operations, A seasoned professional who delivers exceptional results. Have worked with leading companies such as Accenture, and WNS in payroll, operations management, and administrative responsibilities, along with providing the training to the new people or employees. Core competencies include client's relationship management, problem solving, escalation handling, training, and performance management.

Have consistently achieved high scores in quality, NPS, and revenue generation, as well as won multiple awards for customer service and sales excellence.

Highly motivated and self-driven individual who is always dedicated to given work and team.

Overview

12
12
years of professional experience

Work History

Senior Associate - LMS

BrandMuscle
11.2023 - Current
  • Currently assisting 45 clients (Bobcat, ACE Hardware, State Farm, T-Mobile, Nationwide, etc.) in creating customizable materials and increasing their profitability by 21.2% within 2 months.
  • Assisting them in claims using the channel management fund, enabling them to create a user's profile, and reducing their cost per user by 18.9%.
  • Also helping the client get enrolled in social media plans, i.e. (Facebook, Google search), which results in clients getting more leads.

Senior Executive

Accenture
04.2022 - 02.2023
  • I was handling clients from APAC, EMEA, and Singapore regions.
  • Making sales of Google Pixel phones, Google Watch, earbuds.
  • Best Performer: highest revenue generated in APAC and EMEA regions by selling 4800 Google Pixel devices in one month
  • Total Duration Worked: - 10 months 4 days
  • Reason for Leaving: Process Relocated to Hyderabad.

Senior Executive

Ziff Davis Performance
05.2021 - 12.2021
  • Responsible for B2B lead generation and sending white papers to the top leaders of the company.
  • Responsible for operations and administrative-related work. calculating the overtime pay for the employees for the respective clients.
  • Responsible for operations and administrative-related work
  • Total Duration Worked: 08 Months.
  • Reason for Leaving: COVID-19, and the process was scaled down.

Senior Operations Associate

WNS
11.2014 - 03.2021
  • At the time of joining, Responsible for assisting UK clients with bookings, including flights only, packages, flight changes, and name changes from 2014-2017.
  • Best Sales Performer - Generating the highest revenue every month for the process and being awarded best in customer service (CSAT-97.89) & Highest Revenue generator with conversion 74.83%.
  • Upselling of airline products - Seats, Transfer, parking tickets, all types of seats - Premium, Legroom etc.
  • Providing Sales Training to the new joiners
  • Total Duration Worked: 6 years 4 months 13 days
  • Reason for Leaving: COVID-19, and the process was scaled down.

Senior Process Executive

Infosys BPM
06.2012 - 10.2014
  • Working for the International voice Process - BT ( British Telecom )
  • Responsible for Broadband connectivity issue and providing the correct tie pairs to the engineers.
  • Reason for Leaving: The process was scaled down.

Education

Bachelor of Commerce - BCom - Marketing, Accounting And Finance

Savitribai Phule Pune University
Pune
06.2011

12th - HSC ( Higher Secondary Certificate ) - Business/Commerce General

The Army School
Hisar
05.2008

SSC (Secondary School Certificate - English, Social Science

The Army Public School
Hisar
05.2006

Skills

  • Tenacious Work Ethic Expert
  • Customer Service Expert
  • Sales Expert Expert
  • Team Player Expert

Accomplishments

    • Star Performer - I received the Star Performer Award and won seven back-to-back Excel@Work certificates in WNS.

    • Outstanding Performance - Received an appreciation from the client for achieving score of 90 in NPS (CSAT).

    • Extraordinary Contribution: for generating the highest revenue for the process for continuously 6 years in WNS.

Languages

  • English
  • Hindi

Technical Skills

• Outlook, MS Office, Excel (Basic) & Power Point
• Typing Speed: 48 wpm.

Personal Information

Passport availability: Yes, Indian Passport

Driving License: Indian Driving License


Father Name: Ramender Pratap Singh
Mother Name: Nirmala

Nationality: Indian

Marital Status: Married

D.O.B: 13th May 1989


Declaration

I confirm that the information I have given is accurate to the best of my knowledge and belief.


Place:                                                                                                       Ranjay Kumar Singh

Date:                                                                                                                 Signature

Timeline

Senior Associate - LMS

BrandMuscle
11.2023 - Current

Senior Executive

Accenture
04.2022 - 02.2023

Senior Executive

Ziff Davis Performance
05.2021 - 12.2021

Senior Operations Associate

WNS
11.2014 - 03.2021

Senior Process Executive

Infosys BPM
06.2012 - 10.2014

Bachelor of Commerce - BCom - Marketing, Accounting And Finance

Savitribai Phule Pune University

12th - HSC ( Higher Secondary Certificate ) - Business/Commerce General

The Army School

SSC (Secondary School Certificate - English, Social Science

The Army Public School
Ranjay Singh