Ranjeet Jha
North West Delhi
Summary
Dynamic operations manager with a proven track record at Gupshup, enhancing customer satisfaction through effective problem-solving and tailored strategies. Expert in customer onboarding and revenue enhancement, driving significant growth. Skilled in account management and dedicated to continuous learning, I excel in fostering strong client relationships and optimizing operational efficiency.
Overview
14
14
years of professional experience
Work History
MANAGER- Operations (CS Ops)
Gupshup
07.2022 - Current
- Accounts receivable, customer reconciliations, customer service, retention management, revenue assurance, and invoice management. Tracking and monitoring, up-selling.
- Boosted customer satisfaction by addressing pain points. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed tailored strategies to align with client needs, and drive superior outcomes.
- Managed customer portfolios to optimize onboarding, retention, and revenue growth.
- Leveraged exceptional problem-solving skills to enhance and solidify client relationships.
- Resolved customer pain points, boosting satisfaction with Super Receptionist.
- Optimized onboarding and retention, maximizing revenue growth across portfolios.
ASST. MANAGER CUSTOMER SUCCESS
Knowlarity Communications Pvt Ltd
Gurgaon
04.2016 - 06.2022
- Accounts receivable, customer up-selling, customer service, retention management, revenue assurance, and invoice management, tracking and monitoring:
- Delivered exceptional service while streamlining problem resolution and operational improvements.
- Excelled in Success Relationship Management, focusing on Revenue Enhancement, and Customer Needs Assessment.
- Served as the primary contact for onboarding new customers, providing training, and comprehensive post-go-live support.
- Managed renewals and upgrades, successfully scaling existing customer solutions to drive Monthly Recurring Revenue (MRR) growth.
- Enhanced customer satisfaction through proactive and effective problem-solving strategies.
- Accelerated operational efficiency through swift skill mastery.
- Boosted Monthly Recurring Revenue by managing renewals and upgrades.
- Trained new customers to drive satisfaction and successful onboarding.
SENIOR ASSOCIATE (CS Ops)
Knowlarity Communications Pvt. Ltd
02.2014 - 03.2016
- Accounts receivable, customer reconciliations, customer service, retention management, revenue assurance, and invoice management. Tracking and monitoring.
- Utilized data mining techniques to optimize sales strategies, focusing on targeted upselling, and cross-selling.
- Coordinated corporate sales efforts to enhance client renewal and retention rates.
- Leveraged robust administrative skills to support organizational growth and success.
- Drove lead generation, unlocking new business opportunities for growth.
- Streamlined corporate sales to maximize client renewal and retention.
SENIOR ACCOUNT EXECUTIVE
Weblink India Pvt. Ltd
02.2011 - 12.2013
- Customer reconciliations, customer service, retention management, revenue assurance, and invoice up-selling management. Tracking and monitoring:
- Drove annual revenue growth by successfully selling innovative services, and cultivating new account relationships. Ice management. Tracking and monitoring.
- Enhanced customer loyalty through a proactive and collaborative approach, ensuring tailored solutions that meet clients' needs.
- Fostered strong customer relationships through proactive support.
Education
MASTER OF BUSINESS ADMINISTRATION - General & Marketing Management
Suresh Gyan Vihar University
Jaipur IndiaBACHELOR OF COMMERCE - Business/Commerce, General
Delhi University
New DelhiHIGH SCHOOL - Commerce
CBSE Board
Skills
- Accounts receivable
- Customer service
- Customer meeting
- Up-selling
- Vendor management
- Chanel partner handling
- Agency partner handling
- Problem solving
- Revenue enhancement
- MS Office
- MIS
- Telecom
- Customer Needs Assessment
- Account Management
- Team management
- Telephonic customer support
- Time management
- Desire to learn
Hobbies and Interests
- Sport Lover
- Playing Cricket
- Kabaddi
- Swimming
Languages
- Hindi
- English
Personal Information
- Date of Birth: 01/05/88
- Nationality: Indian
- Marital Status: Married
Timeline
MANAGER- Operations (CS Ops)
Gupshup
07.2022 - Current
ASST. MANAGER CUSTOMER SUCCESS
Knowlarity Communications Pvt Ltd
04.2016 - 06.2022
SENIOR ASSOCIATE (CS Ops)
Knowlarity Communications Pvt. Ltd
02.2014 - 03.2016
SENIOR ACCOUNT EXECUTIVE
Weblink India Pvt. Ltd
02.2011 - 12.2013
MASTER OF BUSINESS ADMINISTRATION - General & Marketing Management
Suresh Gyan Vihar University
BACHELOR OF COMMERCE - Business/Commerce, General
Delhi University
HIGH SCHOOL - Commerce
CBSE Board
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