Summary
Overview
Work History
Education
Skills
Current role and responsibilities
Accomplishments
Languages
Certification
Summary
Timeline
Generic
RANJEET KUMAR

RANJEET KUMAR

Gurgaon

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Aiming at constant growth & learning at both professional and personal level. Energetic and optimistic helping customer service in solving complex issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ASC

Policy bazaar
Gurgaon
11.2021 - Current

I am working with policy bazaar since 2021 Nov
It's a sales process for the insurance
We used to call to the customer related to the policy which they are holding with us or planning to get the new one.

CCO

Indiabulls
Gurgaon
03.2021 - 10.2021

It was the process dhani where we used to provide guildline to the customer who applied for dhani one freedom card.

CSA

Teleperformance
Gurgaon
02.2020 - 03.2021

I was working with the teleperformance company into SBI process where customer used to call us regarding there queries related to SBI credit card and accordingly we had to give to resolution to them.

Education

10th -

MPP High School
Pusa ,samastipur

12th -

Saryug College
Samastipur, BR

Bachelor of Arts -

Uma Panday College
Pusa Samastipur

Diploma in Computer -

Gurukul computer center

Skills

  • Sales
  • Team management
  • Problem solving
  • Decision making
  • Good communication
  • Leadership
  • Scheduling and Coordination
  • Critical Thinking
  • Employee Performance Evaluations

Current role and responsibilities

  • Effectively using manpower to meet the SL on daily basis.
  • Passing updates and auditing calls to make customer experience better.
  • Handling escalation calls.
  • Highlighting major issues and getting them rectified that may damage customer experience.

Accomplishments

  • I am known as an emerging star and recognized among the top 30% employees of policy bazaar.
  • Qualified and nominated for TL and JAG(Jeeto apna ghar) in year 2024.
  • As I am achieving my targets every month so I am getting reward of extra Amazon coupons worth 5000.
  • Won scooty last year in 2023 for constant achievement of target and become a hustler member.
  • Got recognised multiple times for being best employee and constant achiever.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

I am certified by IRDAI to work in Insurance sector.

Summary

I am hardworking and quick learner person who Aims at constant growth & learning at both professional and personal level. Energetic and optimistic helping customer service in solving complex issues.

Timeline

ASC

Policy bazaar
11.2021 - Current

CCO

Indiabulls
03.2021 - 10.2021

CSA

Teleperformance
02.2020 - 03.2021

10th -

MPP High School

12th -

Saryug College

Bachelor of Arts -

Uma Panday College

Diploma in Computer -

Gurukul computer center

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RANJEET KUMAR