Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ranjeet Kumar

Delhi

Summary

Results-driven management professional with expertise in operations, team leadership, and strategic planning across banking, healthcare, and financial services. Skilled in data analysis, quality management, and cross-functional collaboration to optimize workflows and drive process improvements. Adept at mentoring teams and fostering a culture of continuous improvement to achieve business objectives.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Genpact India Pvt Ltd
Gurgaon
06.2024 - Current
  • Leading end-to-end healthcare claims processing operations with a focus on quality, accuracy, and compliance.
  • Driving SLA adherence, improving claim adjudication productivity, and ensuring process excellence through error minimization.
  • Managing workforce planning, shrinkage, and capacity to meet client volume, and turnaround expectations.
  • Implementing coaching, feedback, and quality programs to reduce defects, and improve audit scores.
  • Collaborating with clients, QA, and training teams to identify process gaps, and execute claim-level improvements.
  • Leveraging data insights to reduce rework, streamline workflows, and improve claims auto-adjudication rates.

Manager – Credit Card Underwriting

HDFC BANK LTD
Delhi
08.2022 - 05.2024
  • Managed credit card underwriting operations, ensuring policy and risk compliance.
  • Delivered regular training to enhance analyst accuracy and decision quality.
  • Implemented quality checks to minimize manual errors and defaults.
  • Collaborated with risk and operations teams to streamline customer onboarding.

Management Trainee

R1 RCM
Gurgaon
02.2019 - 04.2022
  • I joined as a Senior Analyst and was promoted to Management Trainee based on performance and leadership potential.
  • Handled pre-authorization and coverage eligibility verification processes to support hospital revenue cycle operations.
  • Oversaw daily scheduling activities, balanced workload, and resolved real-time issues to meet SLAs.
  • Led training sessions for new hires, focusing on best practices, system usage, and service quality.
  • Fostered a collaborative and high-performing team culture through recognition and engagement initiatives.

Associate

United Health Group
Noida
06.2016 - 01.2019
  • Registered claims by reviewing faxed documents, verifying member details, CPT codes, and relevant documentation.
  • Ensured accurate claim intake and clean data entry to support downstream DRG and reimbursement processing.
  • Collaborated with internal teams to resolve coding or documentation gaps, and streamline workflows.

Education

Certified Scrum Master -

Scrum Alliance
01-2024

BA Program -

College Of Vocational Studies, Delhi University
Delhi, India
01.2015

Skills

  • Team leadership and workforce planning
  • Agile practices
  • Process optimization and RCA/CAPA
  • SLA and KPI monitoring
  • Healthcare compliance (HIPAA, EHR)
  • Stakeholder engagement
  • Conflict resolution and change management
  • Workforce management
  • Claims processing

Timeline

Assistant Manager

Genpact India Pvt Ltd
06.2024 - Current

Manager – Credit Card Underwriting

HDFC BANK LTD
08.2022 - 05.2024

Management Trainee

R1 RCM
02.2019 - 04.2022

Associate

United Health Group
06.2016 - 01.2019

Certified Scrum Master -

Scrum Alliance

BA Program -

College Of Vocational Studies, Delhi University

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