RANJEET KUMAR BHATTACHARYA
Kolkata
Summary
Hotel management professional with extensive experience in team leadership and guest relations. Proven ability to enhance guest satisfaction through efficient service and knowledgeable staff. Expertise in operations management and record-keeping drives overall property success. Maintains high standards of guest experience while achieving property objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Duty Manager
ibis Styles Goa Calangute
Calangute, Goa
04.2025 - Current
- Ensured seamless daily operations through effective oversight of opening and closing procedures.
- Addressed and resolved customer complaints promptly, preserving satisfaction levels.
- Optimized staffing during peak hours by managing team rotas effectively.
- Demonstrated professionalism in customer interactions, providing expert solutions to concerns.
- Fostered exceptional customer service among staff through strong leadership and example.
AM Front Office (Duty Manager)
Novotel Goa Dona Sylvia Resort
01.2023 - 01.2024
- Conducted regular briefings with team members to inspire and drive exceptional customer results.
- Managed and motivated large teams to consistently meet daily operational targets.
- Utilized proactive problem-solving skills to swiftly and effectively resolve issues, minimizing operational disruptions.
- Spearheaded the development and implementation of successful solutions, resulting in improved customer service, quality assurance, and service speed.
- Projected hotel revenue to facilitate accurate financial forecasting and budget planning.
- Promoted local entertainment and dining venues through strategic partnerships with area businesses.
- Supervised concierge team to provide personalized support for property amenities and off-property activities.
- Trained staff to deliver first-class service, resulting in exceptional customer feedback and satisfaction scores.
- Organized timely and professional housekeeping services to ensure guest satisfaction before, during, and after their stays.
- Monitored hotel market pricing and activities to maintain competitiveness and maximize revenue.
- Accommodated guests with diverse needs based on room availability and personnel resources.
- Enhanced business revenue through strategic hotel marketing and promotional activities.
- Utilized customer feedback to drive continuous improvement in hotel services and facilities.
- Administered property budget, controlled expenditures, and maintained accurate financial records, achieving a 10% cost reduction through efficient budget management.
- Coordinated polished and professional reception for guests, ensuring a seamless check-in and check-out process.
- Managed food and beverage teams to deliver exceptional in-room and dining services.
Trainee Duty Manager
Country Inn & Suites
01.2019 - 01.2020
- Optimized staff schedules to meet operational needs while staying within staffing budgets.
- Synchronized front- and back-of-house activities to ensure smooth hospitality operations.
- Led front desk service, handling reservations, check-ins, and check-outs, resulting in a 15% increase in efficiency and guest satisfaction.
Senior Front Office Associate
Radisson Blu Hotel GRT Chennai
Chennai, India
06.2015 - 07.2018
- Managed cash transactions and ensured accuracy in financial records.
- Followed up promptly on guest requests to ensure high satisfaction levels.
- Handled smooth check-in and check-out processes for guests.
- Maintained and updated reports for front office operations.
Front Office Executive
Radisson Kolkata
01.2015 - 01.2018
- Orchestrated the daily check-in and checkout process for guests, ensuring smooth and efficient operations.
- Collaborated with the Hotel Manager to develop a customer experience strategy, resulting in an enhanced overall guest satisfaction rating by 20%.
- Responded to all email inquiries within a strict time frame, consistently meeting or exceeding designated response targets.
- Ensured an active security presence by monitoring office movements, screening customers, and performing other essential security tasks.
- Managed the front office phone systems, promptly addressing both internal and external inquiries, complaints, and requests for information.
- Oversaw the processing and distribution of all mail, parcels, memos, and letters to respective departments and employees, maintaining efficient communication flow.
- Provided personalized support and beverages to visitors, contributing to a welcoming and valued experience.
Front Office Associate
The Lalit Golf And Spa Goa
South Goa
10.2013 - 03.2014
- Orchestrated group check-ins and check-outs, guaranteeing smooth transitions for all guests.
- Collaborated in room blocking for FIT and groups, ensuring seamless check-in and check-out experiences for crew layovers.
- Managed cashiering duties and responded to guest requests, ensuring accurate financial transactions.
- Confirmed bookings and processed payments, ensuring high reservation accuracy and minimising discrepancies.
- Utilised Opera 5.4 software to process reservation requests from customers, increasing operational accuracy.
- Coordinated transportation arrangements for guests, ensuring timely and convenient travel experiences.
- Organised transportation for guest pickups, ensuring prompt and reliable service.
- Supported the Duty Manager with night audits and contributed to the preparation of audit reports, aiding in maintaining accurate financial records.
Front Office Associate
Novotel Mumbai
01.2013 - 01.2014
- Managed room blocking for FIT and group reservations, optimizing occupancy and revenue.
- Checked in and checked out crew layover guests, ensuring a seamless experience.
- Handled cashiering responsibilities and efficiently managed guest requests and related activities.
- Facilitated group check-in and check-out processes, ensuring smooth operations and guest satisfaction.
- Coordinated guests' transportation arrangements, providing a high level of customer service.
- Processed reservation requests using Opera 5.4 software, ensuring accuracy and timeliness.
- Reconfirmed bookings and processed payments, maintaining a high level of attention to detail.
- Organized pickup transportation for guests, ensuring a seamless arrival experience.
- Assisted the Duty Manager with night audits and generated comprehensive audit reports for management review.
Front Office Associate
Sterling Holidays Thekkdy
01.2012 - 12.2012
- Provided guests with room keys upon check-in and offered detailed instructions for their use.
- Cultivated a warm and welcoming atmosphere for guests, ensuring a positive and memorable experience.
- Resolved customer complaints and concerns to improve guest satisfaction and retention.
- Coordinated with housekeeping and maintenance to swiftly rectify guest room issues.
- Efficiently managed incoming phone calls and directed them to the appropriate guests or departments.
- Acquired in-depth knowledge of the local area to offer personalised recommendations for dining, entertainment, and cultural activities.
- Streamlined communication systems to enhance front desk operations.
Front Office Associate
Justa Panjim
Panjim
01.2012 - 10.2012
- Assigned room keys to guests at check-in, ensuring clear instructions for usage to enhance guest experience.
- Liaised with housekeeping and maintenance staff to swiftly resolve guest room issues, ensuring high standards of comfort and satisfaction.
- Addressed customer complaints and concerns in a professional and effective manner.
- Managed communication systems to ensure seamless guest services.
- Developed extensive knowledge of local area, providing guests with tailored recommendations for dining, arts, culture, and events.
- Directed incoming phone calls to the appropriate guest or department in the absence of the switchboard operator.
Education
Diploma - Hotel Management
Frankfinn Aviation Services Private Limited
Kolkata01-2009
XIIth - English
Bihar
Bihar01-2006
Xth - Hindi
Bihar
Bihar01-2003
Skills
- Rooms division management
- Front office management
- Property management system
- Property management software
- MIS reporting
- Staff management
- Microsoft Excel and Word
- Group management
- Problem solving
- Guest handling and feedback
- Customer interaction
- Communication skills
Certification
- Customer Interaction Program
- Galileo Program
Language
Bengali
Hindi
English
Hobbies and interests
- Watch movies on free time,
- Update my self as industrial need
- Want to be fit. So start taking initiative.
Timeline
Duty Manager
ibis Styles Goa Calangute
04.2025 - Current
AM Front Office (Duty Manager)
Novotel Goa Dona Sylvia Resort
01.2023 - 01.2024
Trainee Duty Manager
Country Inn & Suites
01.2019 - 01.2020
Senior Front Office Associate
Radisson Blu Hotel GRT Chennai
06.2015 - 07.2018
Front Office Executive
Radisson Kolkata
01.2015 - 01.2018
Front Office Associate
The Lalit Golf And Spa Goa
10.2013 - 03.2014
Front Office Associate
Novotel Mumbai
01.2013 - 01.2014
Front Office Associate
Sterling Holidays Thekkdy
01.2012 - 12.2012
Front Office Associate
Justa Panjim
01.2012 - 10.2012
Diploma - Hotel Management
Frankfinn Aviation Services Private Limited
XIIth - English
Bihar
Xth - Hindi
Bihar