Ranjeet Rao

• Led branch operations, enhancing customer service protocols to improve client satisfaction and retention.
• Developed and implemented strategic sales initiatives, resulting in increased market share within the local community.
• Oversaw compliance with financial regulations, ensuring accurate reporting and mitigating operational risks effectively.
• Trained and mentored staff, fostering a high-performance culture that improved team productivity and engagement.
• Analyzed branch performance metrics, driving process improvements that optimized operational efficiency and reduced costs.
• Established strong community relationships, enhancing the bank's visibility and reputation in the local market.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Monitored financial performance of the branch on a monthly basis.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Guide sales officers ( AM,AAM,BDE) and introduce clients to them. Maintain stability in smooth-functioning of the activities in branch.
• Maintain the productivity of the sales officers (AM,AAM,BDE)
• Generate leads for new business and customers
• Prepare list of all prospective customers for sales leads . Resolved customer complaints to maintain high level of satisfaction.
• Administer and ensure compliance to all sales practices for branch and perform various training sessions for same and coordinate with sales associates to maintain all activity.
• Prepare reports for all Acquisition Manager and analyze all financial performance for annual budget and ensure adherence to all budget requirements.
• Maintain knowledge on all bank products and services and assist to resolve customer queries.

• Managed branch sales, customer service, finances, and recordkeeping.
• Resolved customer complaints to maintain high level of satisfaction.
• Interviewed, hired, and developed team of sales member .
• Worked directly with customers and associates to handle internal and external complaints and objections.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Trained new sales representatives on sales strategies and processes to reduce process gaps.
• Implemented systems and procedures to increase sales.

• Acquisition & Managing Current Account Portfolios of the Branch for incremental deepening value, and sourcing high Value business accounts & generating third party product fee based income.

▪ Managing Current account customer relationship & addressing both service & sales queries for customers with an objective to engage & retain Customers.

▪ Meeting existing customers to generate business opportunities thereby generating revenue for the Bank.

▪ Handling Current account based queries from the Branch & increases CA book value and fee

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• To Acquisition and Managing New customers for Current Account , Saving account and all

Products of the bank.

• Customers to be sourced from individuals, small & medium businesses, trusts, associations,societies, corporate etc.

▪ Revenue Generation, New Customer Acquisition, Customer Retention and

to maintain the DSR on daily .

▪ Business Development and Maintenance under the role of team members.

▪ Generating investments in alternate products like Term deposit , Life Insurance, Credit card and etc .

▪ Exploring new areas and ways to achieve Productivity and ensure the customer satisfaction time to time.

▪ Contributing to branch incremental value targets across products by cross sell and ensuring better ticket size from account sources.

• Managing and monitoring Branch direct sales team .

▪ Team sizes 6-10 sales executives.

▪ Achieved and drive to team day to day branch sales team Targets.

▪ Achieved of individual saving and current account targets and sales cross products.

▪ Contributing to branch incremental casa value targets and across products by cross-sell and ensuring better ticket size from accounts sourced.