RANJEET SINGH
New Delhi,DL
Summary
Dedicated Liaison professional with strong interpersonal and organizational skills. Qualified and mature with exceptional abilities in mediation and legal support. Fortes include preparing departments with detailed strategies to achieve desired outcomes and developing and analyzing internal procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Station Liason
Quess Corp Staffing Client Amazon Last Mile Ops.
03.2019 - 05.2024
- I have worked for client Amazon SDS in last-mile operations. Handle daily escalation regarding shipment delivery issues.
- Respond promptly and professionally to customer inquiries through various communication channels, such as phone, email, and chat.
- Provide updates to customers regarding the status of their deliveries and address any delivery-related problems effectively.
- Handle transportation and logistics work like receiving, shorting, picking, and route-assigning tasks.
- Maintain last-mile daily matrices of DSR,DPMO, and the vendor’s delivery partner matrices.
- Coordinate with delivery drivers to ensure timely and accurate delivery of packages to customers.
- Monitor delivery schedules, routes, and performance metrics to optimise delivery efficiency and meet service level agreements.
- Collaborate with cross-functional teams to address operational challenges and implement process improvements.
- Establish and maintain positive relationships with vendors and suppliers involved in the delivery process. • Address any issues or concerns raised by vendors regarding shipments, inventory, or logistics promptly and effectively.
- Conduct training sessions for delivery drivers on customer service best practices, safety protocols, and company policies.
- Monitor daily delivery performance metrics, such as on-time delivery rates, KPIs, SLAs, customer satisfaction scores, and delivery errors.
- Generate reports and maintain accurate records of delivery activities, customer interactions, and operational performance.
- Conduct quality checks on packages, delivery vehicles, and delivery processes to maintain service quality and customer satisfaction.
- Ensure compliance with company policies, industry regulations, and safety standards in all aspects of delivery operations.
Operation Executive
Supreme Securities Ltd
04.2016 - 05.2018
- In Supreme Securities Limited Provide Inward Remittance money transfer services
- Deals in to allot the out lets of Money gram, Western Union, RIA Money and Instant Cash Money transfer in India
- Handling Documentation and joining process of New Agents and Sub Agents
- Providing Agent Connect software to company agents and Sub Agents for make Transactions Easy to customers
- Providing Training to Agents and Sub Agents of company whose are deals with Local area customers.
- Monitored and adjusted staff schedules based on changing operational demand.
- Increased employee job satisfaction with hands-on, motivational approach.
Technical Support Executive
Abide Infotech Service Pvt Ltd
10.2014 - 09.2015
- Handled the clients through a series of actions, either face-to-face or over the phone
- Help set up systems or resolve issues
- Troubleshoot system and network problems
- Diagnosing and solving hardware or software faults
- Consulted on installation and configuration of new technical infrastructure to optimize performance.
- Monitored daily performance of existing computer systems.
- Supported non-technical users by quickly investigating and resolving hardware and software issues.
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual.
Education
Master of Computer Applications - Information Technology
Subharti University Meerut Uttar Pradesh.
Meerut, India12.2016
Bachelor of Computer Applications - Information Technology
Punjab Technical University
Jalandhar, Punjab11.2013
Intermediate -
Chandra Vati Inter College
Etah Jaithara06.2009
High School -
Rajkiya Sarvodaya Bal Vidyalaya CBSE Board Delhi
Delhi05.2006
Skills
- ID verification
- Customer Complaint Resolution
- Problem-solving abilities
- Microsoft Office expertise
- Customer support
- Technologically savvy
- Shipping and receiving understanding
- Data evaluation
- Quality assurance controls
- Office equipment proficiency
- Power Bi Dashboard
Certification
- Certified Six sigma Green Belt
Timeline
Delivery Station Liason
Quess Corp Staffing Client Amazon Last Mile Ops.
03.2019 - 05.2024
Operation Executive
Supreme Securities Ltd
04.2016 - 05.2018
Technical Support Executive
Abide Infotech Service Pvt Ltd
10.2014 - 09.2015
Master of Computer Applications - Information Technology
Subharti University Meerut Uttar Pradesh.
Bachelor of Computer Applications - Information Technology
Punjab Technical University
Intermediate -
Chandra Vati Inter College
High School -
Rajkiya Sarvodaya Bal Vidyalaya CBSE Board Delhi
- Certified Six sigma Green Belt
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