Ranjeet Singh
Relationship Manager
Gurgaon
Summary
Dynamic Relationship Manager with proven success at Girnar Insurance Brokers, adept at onboarding partners and enhancing policy conversion rates. Skilled in customer support and problem-solving, I excel in building strong client relationships and ensuring compliance. Proficient in MS Excel, I thrive in fast-paced environments, driving efficiency and achieving targets.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Girnar Insurance Brokers Private Limited ( Insurancedekho )
03.2024 - Current
- Successfully onboarded multiple partners over a 6-month period, ensuring complete KYC documentation and verification.
- Managed the end-to-end partner onboarding process with full compliance to regulatory and internal requirements.
- Coordinated with partners for smooth integration into the platform, providing guidance and support throughout the onboarding phase.
- Converted newly onboarded partners into active users through consistent follow-ups, training, and assistance.
- Played a key role in motor insurance operations by facilitating and processing motor insurance policies post-onboarding.
- Ensured timely and accurate issuance of motor insurance policies in coordination with partners and internal teams.
- Maintained detailed records of the entire partner lifecycle — from onboarding and KYC to insurance policy execution.
- Contributed to improved activation and policy conversion rates through strong relationship management and process efficiency
Senior Executive
Claim Therapist
01.2023 - 01.2024
- Processed health insurance claims on behalf of customers, from documentation to final settlement.
- Assisted customers in claim form filling, hospital coordination, and required documentation collection (bills, discharge summary, prescriptions etc.).
- Followed up with Third Party Administrators (TPAs) and insurance companies to ensure timely claim approvals.
- Handled both cashless and reimbursement claim processes.
- Resolved claim-related issues and educated customers on rejection reasons and appeal processes.
- Maintained detailed records of claims and regularly updated customers on their claim status.
- Ensured compliance with IRDAI guidelines and internal SOPs.
- Delivered excellent customer service during emotionally sensitive situations like hospitalization and emergencies.
Senior Executive
Home Credit India Finance Pvt Ltd
06.2017 - 12.2022
- Handled B2C outbound calling to customers for EMI and loan repayment follow-ups.
- Communicated with customers professionally to remind them of due payments and provide repayment options.
- Maintained daily call logs, follow-up records, and payment status updates in internal systems.
- Resolved customer queries related to loan accounts, repayment schedules, and penalties.
- Educated customers about the importance of timely payments to maintain credit history.
- Met daily/weekly targets for number of calls, promises to pay (PTPs), and successful collections.
- Coordinated with field teams (if applicable) for escalated cases or on-ground visits.
- Ensured compliance with company policies and maintained customer confidentiality at all times.
Education
Bachelor of Arts -
Delhi of University
Delhi, India 04.2001 -
12Th -
G S C Tilaknagar
Uttarakhand 04.2001 -
10Th -
High School Kandali
Uttarakhand 04.2001 -
Skills
Customer Handling & Support
B2C Calling & Debt Collection
Communication & Interpersonal Skills
Client Follow-up & Retention
Time Management & Prioritization
MS Excel (Data Entry, Reporting, Basic Formulas)
Problem Solving & Conflict Resolution
Target-Oriented Approach
Team Collaboration
Adaptability & Quick Learning
Timeline
Relationship Manager
Girnar Insurance Brokers Private Limited ( Insurancedekho )
03.2024 - Current
Senior Executive
Claim Therapist
01.2023 - 01.2024
Senior Executive
Home Credit India Finance Pvt Ltd
06.2017 - 12.2022
Bachelor of Arts -
Delhi of University
04.2001 -
12Th -
G S C Tilaknagar
04.2001 -
10Th -
High School Kandali
04.2001 -