Highly efficient and talented quality assurance professional with over 20 years of experience in developing and implementing effective quality control processes in manufacturing. Extensive knowledge of Knits and Woven garments. Diligent QA specialist with a strong history of ensuring product quality and compliance, along with a proven track record of identifying and resolving defects to enhance operational efficiency. Demonstrated expertise in process improvement and risk management, consistently driving organizational success.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Quality Control Inspector
BESTSELLER United China Limited-India
Gurgaon
09.2019 - Current
Performed visual inspections (Inline/Midline/Final) and prepared reports using a mobile-based application.
I commuted between cities in North India by car, train, and flight to perform inspections and audits.
Performing a technical review (technical audit) to assess factory procedures and technical capabilities based on the outlined criteria by the brand.
Prepare a report for the audit on a mobile-based application, create a corrective action plan for non-conformities, and share it with the factory for implementation.
Follow up on the audit NCs for their closure with suppliers, and close them in the system after duly verifying on-site.
Improving product quality by conducting regular training sessions on quality control standards and procedures, ensuring team proficiency.
Communicating the supplier's quality performance periodically with their quality and production team members.
Thorough inspections and identifying defects in a timely manner, performed root cause analysis to identify and resolve defects, improving quality standards.
Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
Identified and documented quality discrepancies for management to develop resolutions.
Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Trained and mentored a quality auditor of the supplier periodically to apply best practices and comply with quality control guidelines and regulations outlined by the brand in their manual.
Arranged theoretical and practical training for the supplier's quality team and took examinations periodically. Provides a certificate to deserving candidates who pass the examination.
Implemented a digital tracking system for quality control reports, improving accessibility and review efficiency using Power BI tools.
Investigated customer complaints to take necessary corrective actions.
Senior Quality Assurance
PDS Multinational Fashions Ltd
Gurgaon
03.2017 - 08.2019
Working as a senior Quality Assurance professional for the UK and UAE divisions.
Taking care of quality from the cutting stage to the entire garment process, up to shipping.
Complete involvement in Red Seal/PP sample, Gold Seal samples submission.
Conducting PPM with suppliers and making reports on the same.
Conducting all inspections, such as fabric inspections, in-line inspections, mid-line inspections, and final inspections. Also, preparing reports of the same.
Preparing the factory for a technical compliance audit, and also conducting a technical audit.
Follow up with factories for quality and production, both.
Doing inspections within Delhi and NCR as per planning.
Also, visiting factories in Ludhiana for sweater inspection.
Making the internal DPR and sending it to senior management to keep them updated about the status.
Highlight any production delays to merchants, and discuss with factory management to meet the delivery.
For any quality issue, discuss with the internal and factory quality teams to resolve the issue.
Quality Assurance Manager
Daks India
Greater Noida
10.2016 - 02.2017
Managed a quality assurance program, including on-site evaluations, internal audits, and customer surveys.
Performed various administrative functions, including filing paperwork, delivering mail, and sorting mail.
Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
Follow up with buying houses for all types of inspections.
Handling all department quality teams, including sampling, cutting, stitching, and finishing.
Responsible for quality from the cutting stage to the entire garment process, up to shipping.
Coordinating all departments regarding process flow and controlling quality as per buyer specifications.
Conducting internal PPM with the factory merchant, R&D, and production team before conducting it with the customer.
Monitoring all inspections, like fabric inspections, in-line inspections, mid-line inspections, and final inspections. Also, cross-check reports of the same with the team.
Responsible for maintaining factory technical compliance audits.
Senior Quality Assurance
Orchestra Buying & Retail India Limited
New Delhi
06.2014 - 09.2016
Evaluated the function, performance, and design compliance of every product against design standards and customer needs.
Locate the root causes of problems by reviewing issues, approved samples, and the last comment received from the buyer.
Handling North India QA operations.
Taking care of quality from the cutting stage to the entire garment process, up to shipping.
Working online for report-making on the BUYEARESE/SOURCE APP web application.
Conducting PPM with suppliers and making reports on the same.
Conducting all inspections, such as fabric inspections, in-line inspections, mid-line inspections, and final inspections. Also, preparing reports of the same.
Conduction factory technical compliance audit, and making a report of the same.
Follow up with factories for production and quality.
Doing an out-of-town inspection, i.e., Ludhiana, Jaipur, Panipat, Kanpur, Agra, Mumbai, Tirpur, etc.
During my working tenure with Orchestra, we had the opportunity to work on leather products, and during my working period, I went to the leather factory regularly to gather information and keep myself trained for the leather product.
We have made leather shoes, sandals, and leather bags from factories based in Kanpur and Agra. I visited Tannery to see and get information about the raw leather process.
Ensure the quality and buyer requirements of the product by continual follow-up with the supplier.
Quality Assurance
Superoverseas Private Limited
Noida
03.2008 - 05.2014
Coordinate with all the departments for quality matters (Production & Finishing) and also maintain their all quality records.
Check all the samples whether they are from Sampling department or Production department, before sending them to Buying House or to the Buyer. I.e. PPS, TOP, Fit, Shipment Sample etc.
Follow up with all departs and buying house QA.
Attending all meetings whether it is in Buying house or Internal.
Take care of all inspections i.e. Inline, Midline, & final & maintain records of same.
Making R & D Report.
Provide all weekly and monthly reports to senior managers on QA performance.
Production line visit and making report of same.
Quality Assurance
Conscience Exports Private Limited
Noida
01.2005 - 02.2008
Insuring pattern correction (if required) to smooth production and good quality.
Checking all sample from start from PP stage till shipment.
Conducting all inspections like In Line, Mid Line, and Final inspections. Also preparing Reports of the same.
Fabric inspections and making the report of same.
Keeping quality document up to date.
Education
Bachelor of Science - Science Education
Chhatrapati Shahu Ji Maharaj University
Kanpur, India
04.2006 - 07.2009
High School Diploma -
Bihar School Examination Board
Gopal Ganj, Bihar
Quality Management System -
Apparels Training & Design Centre
Okhla, New Delhi
Skills
Technical Compliance audit: Excellent
Senior management: Excellent
Defect monitoring: Excellent
Process monitoring: Excellent
Product knowledge: Excellent
Brand awareness: Very Good
Quality management
Process improvement
Defect identification
Safety protocols
Report generation
Interests
Learning New things, Travelling, Music
Accomplishments
Awarded by PDS Multinational Limited for The BEST PERFORMANCE OF THE YEAR AWARD in year 2018.
PRODUCT CATOGERY HANDELED
Worked with Tannery unit to see the process of raw leather. I have knowledge of leather process e.g. Preservation, Soaking, Unhairing, Frizzing, Bleaching, Splitting etc.
Goods knowledge of leather product e.g. Leather Shoes, Jackets. I have done a training session with leather manufacturing unit for raw leather process.
Handling soft goods like toys cushion dolls etc.
Worked with multiple garment categories like children wear Ladies wear, Toddlers, girls wear, Beachwear, night wear etc.
Fashion tops with multiple processes, manual Embroidery (chickens and aari), Sequence, Beading work, Hand work, Adda Work etc.
High Fashion Garment Products with multiple processes like Sequins, Beading, Printing, Computer embroidery, Garments Dying, Pre and Post dying Enzyme Washes Heavy Washes Etc.
Good Knowledge of Knits and Woven types of fabrics. T-Shirts, R-Neck, Polo’s, Capri and Trousers have done during working tenure.
Artificial Jewellery
Home furnishing products like Slipping bag, Crib bumper, Carry nest, Bibs, Fleece Blanket, Diaper, Bathmat, Rugs, Toys, etc.