Ranjeeth B

• Served as the primary point of contact for enterprise clients, building and maintaining strong, long-term relationships to ensure customer satisfaction and loyalty
• Conducted comprehensive needs assessments to thoroughly understand customer business challenges, objectives, and success metrics, aligning Dell Technologies solutions to achieve their desired outcomes
• Developed and delivered compelling presentations and proposals, effectively communicating the value proposition of Dell's solutions and driving successful solution adoption
• Collaborated with cross-functional teams (sales, engineering, support) to ensure seamless solution delivery, proactive issue resolution, and a consistently positive customer experience throughout the customer lifecycle
• Provided technical guidance, training, and ongoing support to internal teams and customers, empowering them to maximize their utilization and value from Dell Technologies products
• Proactively monitored customer engagement, identified potential risks and opportunities, and developed strategies to improve customer retention, expansion, and advocacy

Key Accomplishments:

• Enterprise Client Engagement and Revenue Enablement: Worked with major US-based enterprise clients, contributing to $52M in revenue enablement and generating $6M in opportunities as a Solution Architect, demonstrating a strong ability to understand customer needs and deliver solutions that drive business value
• Strategic Initiative Lead: Organized technical bootcamps for the business unit, enhancing the team's product knowledge and ability to provide exceptional customer support
• Subject Matter Expert (SME): Served as the Subject Matter Expert for Dell Technologies products (VxRail, PowerMax), providing expert guidance and support to internal teams and customers, ensuring successful product adoption and utilization

• Collaborated closely with clients to gain a deep understanding of their business needs and translate them into effective technical solutions
• Created and maintained comprehensive technical documentation, ensuring clear communication and understanding of solutions for both technical and non-technical audiences
• Delivered engaging product presentations and demonstrations to customers and stakeholders, showcasing strong communication and presentation skills