Ranjeet Kaur
Delhi
Summary
Dynamic Cabin Supervisor with a proven track record at Air India, excelling in leadership and team management to elevate service standards and ensure safety compliance. Expert in emergency procedures and customer service, adept at resolving issues with a calm, problem-solving approach. Achieved high passenger satisfaction through effective communication and coordination.
Overview
8
8
years of professional experience
Work History
Cabin Supervisor| LCCC | Part Time Service Trainer
Air India
Delhi
09.2016 - Current
- Supervise team members to ensure smooth operations, providing seamless service and safety compliance during service.
- Conduct pre-flight briefings, assigning duties and ensuring that all safety procedures are followed.
- Collaborate with the team members to monitor and address in-flight issues, ensuring seamless communication and coordination.
- Resolve customer complaints efficiently and professionally, ensuring a high level of satisfaction while adhering to airline policies.
Education
MBA -
JECRC University
Jaipur, Rajasthan05-2023
BBA -
Jaipur National University
Jaipur, Rajasthan06-2021
Skills
- Leadership and Team Management: Proven ability to lead and motivate teams, ensuring smooth operations and high morale among team members
- Safety and Emergency Procedures: Expertise in emergency protocols, in-flight safety measures
- Customer Service Excellence: Skilled in managing passenger relations, addressing complaints, and enhancing customer satisfaction
- Problem-solving: Ability to think quickly and remain calm in high-pressure situations, providing effective solutions to issues as they arise
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Cabin Supervisor| LCCC | Part Time Service Trainer
Air India
09.2016 - Current
MBA -
JECRC University
BBA -
Jaipur National University
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