Ranjeet Kumar Mishra

Handling and Sharing Reports with stakeholders daily,weekly and monthly level on various CX metrics like NPS,CSAT,RTO,Reverse Process,Picking process etc.

Driving Root cause analysis with issue type of various metrics form Ground ops team and collating the reasons for same.

Major Projects -

Project Taaza - Sharing reports with ground ops/stakeholders to maintain momentum based on various incentive plans for RVP,Picking Process,CX metrics.

Worked on big billion days and helped in coordination at various level regarding Reports,Data analysis,Picker performance analysis etc.

• Generating bills from Master data, providing to the Clients and following -up Payment recovery process.
• Auditing and follow up Client's issues, escalating the loop-holes to higher POCs, Providing Leads to Demand Team.

• Background Verification Process and Fraud Analysis in Different Driver Partner’s Profile. Identifying app issues ,and finding bugs in Profiles.
• Fraud/Risk Analyis in Different Profiles which include Trips Fraud, Payment Frauds, Duplicate Account Generations, Docs etc.
• Handling first level of Escalations/Problems Based on Ticketing system tool – Bliss, performing root cause analysis of the problem and running process improvement initiatives.
• Working on Ticketing system PPM and providing resolutions via in-person support through SOP’s for different issue types.

ACHIEVEMENTS

• Won Two Times Delight-X (Company’s Newsletter) i.e Best Performing Expert in whole North Region.Recognized as a Best Expert for Fraud Analysis,Identification and BGC process .
• Got an Opportunity to Represent as a Team Lead for Short Tenure on Uber Ancilliary Project and POC for Women Drivers –Bhavishya Project.

MAJOR PROJECTS -

• Worked on Uber- Bhavishya Project (Sept 2019-March 2020) with Team to enhance and Increase Women Drivers in this Platform
• Worked on Central Project - Vishwaas for creating a Docs SOP to enhance process, Simplifying Process, and saving operational cost ,time and effort.
• Worked on Uber W4B-Whatsapp for Business Project,Uber Plus Partner Project to Eliminate Walkins, Deviating Priority or Pending cases on this process for Faster and Proactive Response.
• Worked with Uber Revenue –Ancilliary(Feb 2020-May 2020) Team to Increase Branding Campaigns, Increase Marketing and Branding Values.

TRAININGS/INTERNSHIPS-

• Accentcode Technologies, Lucknow -Project - Core Php and Web Development concepts -Designation: Trainee Php Developer (2nd Nov-28th Dec 2016)