Ranjeet Kumar Singh
Ghaziabad
Summary
Proactive and results-oriented professional with extensive experience in service management, collaborating closely with senior management and HR teams. Possesses outstanding communication, organizational, and customer satisfaction skills, with a deep understanding of working with suppliers and travel industry vendors. Over 17 years of hands-on experience in both corporate and leisure travel environments, providing dynamic and efficient solutions to clients.
A client-focused travel expert, known for strong administrative capabilities, and a proven track record in customer service and conflict resolution. Highly skilled in managing complex travel arrangements, ensuring quality service delivery, and consistently exceeding client expectations. Seeking a challenging opportunity to leverage my expertise and deliver exceptional service in a dynamic, travel-focused role.
Overview
20
20
years of professional experience
Work History
Senior Travel Consultant
New Navan Labs India Pvt Ltd
Gurgaon
03.2023 - Current
- Manage end-to-end corporate travel for multiple high-profile clients, including air and hotel bookings (domestic and international), ensuring timely and cost-effective arrangements for employees and executives.
- Coordinate complex flight itineraries and address all travel-related queries, ensuring smooth and efficient travel experiences for staff across various departments.
- Spearhead new initiatives, such as organizing and managing the Hiring Drive, including scheduling interviews, handling candidate travel, and overseeing all logistics for new joiner onboarding (ground transport, air tickets, hotel stays).
- Lead financial reconciliations with corporate partners, ensuring accurate invoicing, budget tracking, and expense reporting in line with company policies and procedures.
- Manage internal work distribution, facilitate smooth workflow processes, ensure adherence to SLA (Service Level Agreements) and TAT (Turnaround Times) standards, and improve operational efficiency and client satisfaction.
- Deliver high-quality service through meticulous planning, proactive problem-solving, and consistent follow-up to address any issues or changes in the travel arrangements.
Senior Travel Consultant
American Express GBT Pvt Ltd
Gurgaon
08.2016 - 03.2023
- Led Adobe’s corporate travel desk, managing all aspects of business travel, including meetings, events, and complex international and domestic itineraries.
- Coordinated and resolved visa, passport, and travel-related queries, ensuring seamless and hassle-free travel experiences for employees and executives.
- Orchestrated hotel bookings and successfully negotiated competitive event rates to optimize travel expenses and maintain alignment with corporate standards.
- Drove key initiatives, including the Hiring Drive, where I managed interview schedules and provided end-to-end travel management (air tickets, hotel stays, and ground transport) for new joiners and interview candidates.
- Played a pivotal role in financial reconciliation, collaborating with corporate partners to ensure accurate invoicing, expense tracking, and budget compliance.
- Oversaw internal work distribution, ensuring efficient team collaboration, and consistently met SLA (Service Level Agreements) and TAT (Turnaround Time) to maintain high-quality service and operational excellence.
Senior Travel Consultant
American Express GBT Pvt Ltd
Gurgaon
01.2014 - 12.2015
- Managed the corporate travel desk for Adobe, overseeing all aspects of business travel, including the coordination of meetings, events, and both international and domestic itineraries.
- Efficiently handled travel-related issues, such as visa and passport queries, ensuring smooth travel experiences for both employees and senior executives.
- Led hotel bookings and expertly negotiated event rates, ensuring cost-effective solutions while adhering to corporate policies and standards.
- Championed several initiatives, such as the Hiring Drive, by organizing interview schedules and delivering complete travel solutions, including air travel, hotel accommodations, and ground transportation for candidates and new joiners.
- Played a key role in financial reconciliation, working closely with corporate partners to manage invoicing, track expenses, and ensure budget adherence.
- Directed internal workflow management, ensuring seamless team coordination, consistently meeting service level agreements (SLA), and turnaround time (TAT) goals to maintain exceptional service quality and operational efficiency.
Senior Executive Operation
HRG Dnata India (Emirate Group)
Noida
04.2012 - 12.2013
- Coordinated business travel for meetings and events, ensuring efficient management of complex flight itineraries, and addressing all visa and passport inquiries.
- Negotiated hotel rates and secured accommodations for both domestic and international travel, optimizing costs, and ensuring quality service.
- Established and maintained strong relationships with hotels and suppliers, ensuring competitive pricing, and excellent service standards.
- Managed tour operations, including itinerary preparation, and ensuring seamless travel experiences for clients.
- Applied expert knowledge of hotels and destinations to provide tailored travel recommendations.
- Sold and managed domestic, inbound, and outbound tour packages, meeting diverse client needs.
- Interacted confidently with foreign nationals, providing effective, professional communication.
Executive Operation
HRG SITA TRAVELS (Kuoni group)
Noida
04.2011 - 04.2012
- Managed all aspects of international and domestic ticketing, ensuring efficient and cost-effective travel arrangements for corporate clients.
- Oversaw corporate accounts, including QAY, Centum, Care India (NGO), Zee News, Star News, Tata Communications, and Nucleus, providing comprehensive travel support.
- Provided assistance with all travel requirements, offering timely solutions for flights, accommodations, and logistical needs.
- Handled hotel bookings and successfully negotiated rates for both domestic and international travel, ensuring optimal cost and service standards.
Executive (Help Desk - Domestic & International Flight Booking)
Galileo India Pvt. Ltd (Travel port)
09.2008 - 04.2011
- Supervised all aspects of international and domestic ticketing, ensuring travel arrangements were both cost-effective and efficient for corporate clients.
- Managed high-profile corporate accounts, including QAY, Centum, Care India (NGO), Zee News, Star News, Tata Communications, and Nucleus, offering tailored travel services.
- Addressed all travel-related needs, providing prompt and effective solutions for flight reservations, lodging, and other logistics.
- Coordinated hotel bookings and secured optimal rates for both domestic and international accommodations, ensuring cost efficiency and high-quality service.
Travel Consultant
FCM Travel Solution Pvt. Ltd.
Delhi
07.2006 - 08.2008
- Managed all aspects of air ticketing, ensuring efficient and timely arrangements for corporate travel.
- Handled visa and passport verification, ensuring compliance with international travel regulations.
- Fostered strong relationships with corporate clients such as Whirlpool, Sapient, Havel’s, Adobe, and Technip, providing comprehensive travel support and personalized solutions.
Travel Consultant
Yatra Pvt Ltd
Delhi
01.2005 - 07.2006
- Coordinated air ticketing processes, ensuring timely and cost-effective travel solutions for corporate clients.
- Assisted with visa and passport verification, ensuring adherence to travel requirements and regulations.
Education
Diploma in Aviation, Hospitality and travel Management - Personality Development, Aviation hospitality, Galileo in travel management, Customer Service
Frank Finn Institute of Air Hostess Training
New Delhi01.2006
B.Sc. (H) -
Vinoba Bhava University
01.2005
12th -
St. Columba's College
01.1997
10th -
K.V. School
01.1995
Skills
Travel and Corporate Services
- Expertise in end-to-end corporate travel management, international reservations, and delivering VIP services
- Proven ability in issue resolution, fostering strong client relations, and driving brand management initiatives
- Experienced in quality control, transactions reconciliation, and generating detailed reports to optimize operations
Systems and Applications
- Proficient in Galileo, Amadeus, Sabre, and a wide range of Microsoft Windows OS (10, 8, 7, XP, VISTA, 2003, 2000, 98)
- Skilled in systems automation, with a strong aptitude for troubleshooting, and process optimization
Training and Development
- Adept at training, coaching, and developing teams to enhance performance, and ensure compliance with company standards
Technical and communication skills
- Strong analytical abilities and problem-solving expertise
- Excellent written and verbal communication skills, ensuring clear and effective interactions with clients and internal teams
Disclaimer
I hereby declare that above mentioned information is true to the best of my knowledge.
Timeline
Senior Travel Consultant
New Navan Labs India Pvt Ltd
03.2023 - Current
Senior Travel Consultant
American Express GBT Pvt Ltd
08.2016 - 03.2023
Senior Travel Consultant
American Express GBT Pvt Ltd
01.2014 - 12.2015
Senior Executive Operation
HRG Dnata India (Emirate Group)
04.2012 - 12.2013
Executive Operation
HRG SITA TRAVELS (Kuoni group)
04.2011 - 04.2012
Executive (Help Desk - Domestic & International Flight Booking)
Galileo India Pvt. Ltd (Travel port)
09.2008 - 04.2011
Travel Consultant
FCM Travel Solution Pvt. Ltd.
07.2006 - 08.2008
Travel Consultant
Yatra Pvt Ltd
01.2005 - 07.2006
Diploma in Aviation, Hospitality and travel Management - Personality Development, Aviation hospitality, Galileo in travel management, Customer Service
Frank Finn Institute of Air Hostess Training
B.Sc. (H) -
Vinoba Bhava University
12th -
St. Columba's College
10th -
K.V. School
Similar Profiles
Adithya K RameshAdithya K Ramesh
SENIOR DEVELOPER at SAP LABS INDIA PVT. LTD.SENIOR DEVELOPER at SAP LABS INDIA PVT. LTD.
Kunal GirepunjeKunal Girepunje
Deputy Manager - Key Accounts & Procurement at Mogli Labs (India) Pvt. Ltd.Deputy Manager - Key Accounts & Procurement at Mogli Labs (India) Pvt. Ltd.
Seraj AhmadSeraj Ahmad
DevOps Engineer at SAP Labs India Pvt. Ltd.DevOps Engineer at SAP Labs India Pvt. Ltd.