RANJEET SINGH

Company Overview: Exporting contact lenses from India to countries mainly USA, Canada, UK and Europe.

· Generated new business with marketing initiatives and strategic plans.

· Reached out to potential customers via telephone, email, and in-person meetings

· Negotiated and closed product deals with new clients.

· Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

· Working hand in hand with sales team to close the customer orders and handling their queries especially in Spanish language.

Company Overview: SRS Infoway is a consultancy firm providing services to Infosys

• I have been working with Infosys and serving their client American Express in the process of testing
• Spearheaded User Acceptance Testing (UAT) for Interactive Voice Response (IVR) systems across diverse environments, ensuring seamless functionality in both Spanish and English languages
• Diligently detected and reported defects within the IVR, collaborating closely with developers to streamline the resolution process
• Maintained a fluid channel of communication between development and testing teams, fostering efficient collaboration
• Played a pivotal role in aiding developers in the refinement and approval of Spanish audio components
• Independently managed new projects from initiation to successful and punctual delivery
• Focused primarily on managing projects within the Argentina, US, and Mexico markets, in addition to handling projects from other regions
• Offered comprehensive support for the implementation of both assigned and unassigned projects, contributing to the organization's overall success.

Company Overview: Saber Tech is engaged in providing backend operations of www.cancelon.com

• Addressing escalated concerns from Spanish-speaking clients related to their reservations and various inquiries via phone and email
• Providing translation and interpretation services for calls and emails, facilitating effective communication for management
• Conducting thorough investigations in collaboration with hotels and suppliers to process refunds for escalated issues
• Assiduously investigating and documenting fraud cases, and then delivering comprehensive case studies to the relevant department for further action.

Company Overview: Tay is engaged in providing IT and other business support services to multiple business lines across Europe/US/HK.

• Tay manages UK's No 1 contact lenses websites www.feelgoodcontacts.com,www.feelgoodcontacts.ie, www.feelgoodcontacts.fr and www.feelgoodcontacts.in
• Working on the roles of Tay Consultants for different clients for providing services as a Spanish Language Expert
• Led a project dedicated to translating website content to ensure multilingual accessibility
• Proficiently translated emails and data from Spanish to English in alignment with management's specific requirements
• Provided comprehensive assistance to Spanish-speaking clients, addressing their inquiries, complaints, and feedback effectively
• Conducted interpretations to facilitate smooth communication between clients and management
• Successfully managed a customer support team, overseeing their operations
• Expertly handled customer complaints and escalations, ensuring timely resolution

• Had been engaged in several Translation projects as a freelancer.

• Inbound UK process of troubleshooting in AOL dealing in broadband connections
• Assisting customers in installing AOL software.