Ranjini G

Conducted product demonstrations to showcase features and value propositions effectively.

Leveraged strong technical expertise to address complex customer inquiries.

Assessed customer needs through active listening and insightful questioning.

Developed customized proposals that outlined tailored solutions, pricing, and delivery timelines.

Provided product training and sales materials to empower the sales team.

• Shared customer insights with the sales team to facilitate deal closures.
• Collaborated with sales teams to enhance overall success rates.

• Reviewed customer complaints to enhance overall experience and satisfaction.
• Maintained accurate records of customer interactions to facilitate effective communication.
• Handled complaint tickets via inbound calls, emails, and chat channels.
• Documented details of inquiries, comments, and complaints for future reference.
• Collaborated with internal teams, including Sales, Finance, Tech, and Product Development, to address customer needs.
• Trained customers on product features and services for better understanding.
• Processed orders, applications, and vendor requests to meet customer deadlines.
• Designed personalized websites for clients across various experience levels.

• Executed KYC verification and document processing to enhance compliance standards.
• Ordered office stationery and supplies to ensure operational readiness.
• Maintained employee records and databases for South region in both physical and digital formats.
• Prepared and submitted regular reports to HR and IT teams for strategic planning.
• Reviewed employee data for accuracy, ensuring proper documentation of assets and marketing goods.
• Developed filing systems for sales records, facilitating reporting and financial analysis for finance department.
• Created vendor profiles to streamline procurement processes.
• Provided comprehensive presales and post-sales support, preparing sales reports and monthly leader boards.

• Managed a team of 10 members to maximize overall performance.
• Coordinated email and mailing efforts across all sales channels.
• Sourced data from service portal to support outbound call initiatives.
• Trained new joiners on products and services for effective onboarding.
• Developed prospects into qualified leads through database management.
• Handled customer queries in person, ensuring immediate resolution.
• Shared forecast reports with team and management to track progress.
• Audited TME calls, providing feedback to enhance business outcomes.

• Executed lead generation and customer service strategies to drive sales performance.
• Conducted outreach to potential customers, effectively selling products and services.
• Communicated key selling points to enhance product awareness and interest.
• Addressed customer inquiries, handled objections, and recommended tailored solutions.
• Managed walk-in customer queries, ensuring prompt and effective responses.
• Achieved monthly sales targets, supporting sales manager in goal attainment.
• Demonstrated strong negotiation skills while cross-selling and upselling products.